Customer Service Supervisor

2 months ago


Doncaster, United Kingdom Direct Express Logistics Full time

**Job Opportunity: Customer Service Supervisor**

**Department**: Thorne Customer Services
**Line Manager**: Karl Brown

**Job Title**: Customer Service Supervisor

**Main Purpose of the Job**:
As a Customer Service Supervisor in Thorne Customer Services, your primary responsibility is to support the Customer Service team in delivering an exceptional customer service experience. You will play a crucial role in maintaining effective communication channels with our customers, utilising IT equipment, and ensuring accurate record-keeping.

**Main Responsibilities**:

- Liaise with customers, senders, recipients, network depots, and the hub to request and provide information.
- Utilise reporting mechanisms effectively for comprehensive data analysis.
- Operate and maintain IT equipment as required for seamless operations.
- Accurately and efficiently record information to uphold data integrity.
- Report and address all discrepancies and handling issues promptly.
- Provide a high level of internal and external customer care.
- Service the requirements of customers dropping off or collecting consignments.
- Maintain office cleanliness to create a conducive work environment.
- Report any defective equipment to ensure smooth operations.

**Limit of Authority**:

- No authority to incur expenditure or act as a signatory for company expenses without specific and prior approval.
- No authority to offer prices or terms outside of the Company pricing policy.

**General Responsibilities**:

- Develop a comprehensive understanding of the Company structures, policies, services, terms, and conditions.
- Ensure compliance with Health and Safety standards.
- Promote a professional Company image at all times.
- Read and comply with Company rules, procedures, and agreements.
- Fulfil any other relevant duties as requested by your Line Manager.

**Benefits**:

- On-site parking.
- Company pension.

**Job Types**: Permanent, Full-time

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



  • Doncaster, United Kingdom Travail Employment Group Ltd Full time

    c.£27k - DN9 - 7.30am-4.30pm Mon - Thurs finishing at 4pm on Friday **Customer Services Supervisor duties**: To support the Customer Service manager in delivering world class service with every order. Supporting the day to day management of the ordering system and ensuring tickets are dealt with in a timely manner and that resource is allocated...


  • Doncaster, United Kingdom Direct Express Logistics Full time

    **Job Title**: Customer Service Supervisor **Department**:Thorne Customer Services **Line Manager**:Karl Brown **Main Purpose of the job**: To assist the Customer Service team in providing an outstanding customer service experience to our customer base. **Main Responsibilities**: - To liaise with customers, senders, recipients, network depots and the...


  • Doncaster, United Kingdom Frian Web service Full time

    MINIMUM WAGE 40 HOURS PER WEEK HOURS 8AM - 7PM - TWO SHIFTS - 8AM - 4PM - 11AM - 7PM Working on a Rota Fantastic opportunity now available to join a close-knit team as Customer Service Advisor in Doncaster. You will be responsible to conduct a varied role which is likely to keep you challenged daily whether it be dealing with incoming enquiries providing...


  • Doncaster, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps have a fantastic and rare opportunity based at our clients busy Doncaster depot, for x2 lead customer service roles. You will be a key member of either our Multi Drop or Pallet Network operations. As Customer Services Lead you will be responsible for the on site customer services team for the relevant business sector, this role...


  • Doncaster, United Kingdom Pertemps Sheffield Full time

    Pertemps have a fantastic and rare opportunity based at our clients busy Doncaster depot, for x2 lead customer service roles. You will be a key member of either our Multi Drop or Pallet Network operations. As Customer Services Lead you will be responsible for the on site customer services team for the relevant business sector, this role will report directly...

  • Supervisor

    4 weeks ago


    Doncaster, United Kingdom Select Fashion Full time

    **Select Fashion** is looking for a **Supervisor** to join our team in Doncaster! **Part-time position.** As a Supervisor you will be responsible for leading and managing the day-to-day operations of the store. You will oversee the work of all employees and ensure that all tasks are completed in a timely, efficient, and safe manner. You will be expected...

  • Supervisor

    2 days ago


    Doncaster, United Kingdom Select Fashion Full time

    **Select Fashion** is looking for a **Supervisor** to join our team in Doncaster! **Part-time position.** As a Supervisor you will be responsible for leading and managing the day-to-day operations of the store. You will oversee the work of all employees and ensure that all tasks are completed in a timely, efficient, and safe manner. You will be expected...


  • Doncaster, United Kingdom JJ Food Service Full time

    Customer Service Delivery Driver (7.5) Are you looking for a driver job with a great work-life balance? Do you have a friendly nature and enjoy meeting new people? Then this could be the job for you. At JJ Foodservice, we know life doesn’t revolve around work. That’s why our drivers have regular local delivery areas with no rotas, evenings, or...

  • Supervisor - Bp

    1 week ago


    Doncaster, United Kingdom Moto Hospitality Ltd Full time

    **Supervisor** **37.5 hours per week** As a supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple, to be an enthusiastic leader and brand ambassador delivering BP’s handy range travel essentials as well as Greggs baked goods in one place and exceptional service, as we...

  • Shop Supervisor

    2 weeks ago


    Doncaster, United Kingdom Cooplands Full time

    **Cooplands are hiringand we knead you !!** *This Roll requires someone with a Valid Drivers licence and vehicle* **About the roll** Join Cooplands and you’ll be part of a Family owned company established in Doncaster back in 1932. You’ll be part of our team of over 120 colleagues that loves putting our customers first in all that we do across all our...

  • Shop Supervisor

    1 week ago


    Doncaster, United Kingdom Cooplands Full time

    **Cooplands are hiringand we knead you !!** *This Roll requires someone with a Valid Drivers licence and vehicle* **About the roll** Join Cooplands and you’ll be part of a Family owned company established in Doncaster back in 1932. You’ll be part of our team of over 120 colleagues that loves putting our customers first in all that we do across all our...

  • Shop Supervisor

    9 hours ago


    Doncaster, United Kingdom Cooplands Full time

    **Cooplands are hiringand we knead you !!** *This Roll requires someone with a Valid Drivers licence and vehicle* **About the roll** Join Cooplands and you’ll be part of a Family owned company established in Doncaster back in 1932. You’ll be part of our team of over 120 colleagues that loves putting our customers first in all that we do across all our...

  • Supervisor NEW STORE

    2 weeks ago


    Doncaster, United Kingdom Pavers Shoes Full time

    Are you a friendly, engaging individual with a can-do attitude and passion for great customer service? Do you like to lead by example and motivate a team to achieve results? Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression? You may be a Supervisor, aspiring Supervisor...

  • Supervisor

    1 week ago


    Doncaster, United Kingdom Compass Group Full time

    **What we’ll give**: **Supervisor - ASDA Doncaster** - £10.30 per hour, 20 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more - Up to 44% off cinema...

  • Greggs Supervisor

    6 days ago


    Doncaster, United Kingdom EG Group Full time

    **Role**: Greggs Supervisor / Team Leader **Location**: Doncaster, DN2 4SQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our...

  • Sbarro Supervisor

    1 day ago


    Doncaster, United Kingdom EG Group Full time

    **Role**: Sbarro Supervisor **Location**: Doncaster, DN2 4SQ **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £11.15 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Sbarro Store! As a food to go Team...

  • Supervisor - Asda

    3 days ago


    Doncaster, United Kingdom Compass Group Full time

    **What we’ll give**: Supervisor - ASDA Doncaster - £10.30 per hour. 20 hours per week We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: - To help with the cost of living crisis throughout this winter, Compass will be providing a free meal or equivalent Subsidy...


  • Doncaster, United Kingdom French Gate Shopping Centre Full time

    **Pavers - Part time Supervisor**: **Are you a friendly, engaging individual with a can-do attitude and passion for great customer service?** **Do you like to lead by example and motivate a team to achieve results?** **Do you want to work for a growing profitable business with family values & green credentials, with opportunities for progression?** You...

  • Contract Supervisor

    2 weeks ago


    Doncaster, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Location: Doncaster, DN3 3FB** **Pay: Starting £12.50 per hour** **Shift: Monday to Friday 08:30 to 15:00. Flexibility around start/finish times. Average 30 hours per week.** A fantastic opportunity has arisen within Bidvest Noonan for a Contract Supervisor who will work at our client’s prestigious site. This is a position that...

  • Supervisor

    1 week ago


    Doncaster, United Kingdom Iceland Full time

    Description At Iceland we like to do things differently. We are a fair and ethical retailer who believe in investing in our people and making a difference. We are now looking for a Supervisor to join our team. This is a permanent position and is suited to somebody with a real passion for retail as you will be very hands-on in this role and at the heart of...