Customer Service Agent
3 weeks ago
HRGo are working with a well established client, based in Doncaster (DN5), who are on the look out for a talented customer service agent to join their team
Main Duties:
- Overseeing order processing from start to finish for key allocated accounts.
- Booking in deliveries and monitoring to ensure orders are despatched on time and in full.
- Investigation into credit requests from customers to ensure they are valid and challenge customers for more information where required.
- Raising of credit notes onto our system
- To answer incoming phone calls in a polite and courteous manner.
- Processing of both written and verbal sales orders.
- To build lasting relationships with customers.
- To resolve customer enquiries effectively and efficiently, keeping customer care records accurately updated.
Essential Skills:
- Must be computer literate.
- Excellent all-round admin skills with special attention to detail.
- Good telephone manner and communication skills.
- Good written and spoken English.
- Ability to work as part of a team and to organise/prioritise own work.
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