Customer Service Representative
4 weeks ago
Reporting directly to the carrier Manager. DN11 area
Management of queries to ensure agreed service levels are met.
Understanding of the customer queries to best respond and provide the best resolution.
Taking ownership of queries and delivering resolutions.
Problem solving and liaising with customers and suppliers to give the best solution and customer service experience.
Attention to detail to log all data accurately and resolving queries in a timely manner.
Manage and share documents to support the whole team.
Maintain accurate records of customer issues and solutions in line with company standards.
Attend meetings and contribute processes and operational ideas to improve standards.
Team debriefs to give the best outcome to the customer and the service level.
SKILLS
Communication and approachability.
Excellent customer service.
Attention to detail and Excel knowledge.
Organisation and time management.
Problem solving with initiative to react.
Team worker and eagerness to solve problems.
**Job Types**: Full-time, Temp to perm
**Salary**: £12.77 per hour
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Transport links
Schedule:
- Day shift
- Monday to Friday
- Overtime
Work Location: In person
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