Customer Service Co-ordinator

1 week ago

Didcot, United Kingdom E&G Recruitment Full time

Our client are looking for a skilled Customer Service Co-ordinator to join their amazing team based in Oxfordshire. As a Customer Service Co-Ordinator, you will be responsible for providing exceptional customer service and ensuring the satisfaction of the clients.

Job Responsibilities:

- **Customer Management**: Making sure you are engaging with suppliers, and establish strong working relationships to secure competitive pricing and reliable services.
- **Customer Service Support**: Managing customers orders from start to finish, keeping them informed of the status & progress of the orders. Carrying out invoices and issuing DN's, ensuring accuracy with information, in terms of tax, customs & regulations. Dealing with malfunctions with internal & external contacts. Reporting these malfunctions at its level or that may impact other clients/suppliers outside its scope.
- **Documentation and Compliance**: Throughout the role making sure you are Preparing accurate shipping documentation, including customs paperwork & Invoices and any other required documentation.
- **Data Management**: Keeping up-to-date with all of the records of all shipments, including transportation costs, and relevant documentation, using our own internal systems and software.
- **Shipment Coordination**: Coordinate and manage the end-to-end logistics process for international trading throughout your clients whether its including quoting, booking and managing from collection to delivery.
- **Problem Resolution**: Making sure you are identifying and addressing any issues or challenges that come about during transportation, Working with internal teams, carriers, and clients to find timely and effective solutions.

Skills & Qualifications:
**Experience**: Our client requires you to have previous/similar experience to this role. Ideally SAP system exposure is beneficial

**Knowledge**: Solid understanding of import and export trading internationally, customed procedures & having a understanding of credit insurance management.

**Organisational Skills**: Strong organisational and multitasking abilities with the ability to handle multiple clients at once, prioritising tasks, meeting deadlines and targets all in a fast paced environment.

**Attention to Detail**: Has exceptional attention to detail and great accuracy in documentation preparation, shipment tracking, and data management.

**Communication Skills**: Excellent written and verbal communication skills, with the ability to successfully interact with clients & suppliers on a day to day basis.

**Problem-Solving Abilities**: You have the Proven ability to analyse and resolve operational issues, make the best decisions under pressure, and implement solutions effectively.

**Technology Proficiency**: Proficient in using SAP systems, mastery of office automation and different computer tools.

**Team Player**: Is able to work with in any situation with a strong team around them who is constantly supporting you.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£33,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Didcot: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have previous knowledge and experience using Incoterms ?

**Experience**:

- customer service: 2 years (preferred)
- Logistic organisation: 2 years (preferred)

**Language**:

- any of languages (preferred)

Licence/Certification:

- Passport (preferred)

Work Location: In person

  • Customer Service Co-ordinator

    3 weeks ago

    Didcot, United Kingdom E&G Recruitment Full time

    Our client are looking for a skilled Customer Service Co-ordinator to join their amazing team based in Oxfordshire. As a Customer Service Co-Ordinator, you will be responsible for providing exceptional customer service and ensuring the satisfaction of the clients. Job Responsibilities: - **Customer Management**: Making sure you are engaging with suppliers,...

  • Customer Service Co-ordinator/ Laboratory

    3 weeks ago

    Didcot, United Kingdom Adecco Full time

    Adecco Newbury are seeking a Customer Service Coordinator with Laboratory experience to join a client in Didcot as soon as possible on a temporary to permanent basis. You will need to provide an exceptional level of customer service from collection of samples to the provision of timely and accurate reports. Carry out administrative tasks, invoicing, booking...

  • People Co-ordinator

    4 weeks ago

    Didcot, United Kingdom Science and Technology Facilities Council (STFC) Full time

    **Science and Technology Facilities Council** **Salary: £25,702 - £27,938 per annum plus a Responsibility Allowance of up to 10% depending on experience** **Contract Type: Open-Ended (permanent)** **Hours: Full-time** **Location: Rutherford Appleton Laboratory Harwell, Oxfordshire** **Closing Date: 20th August 2023** The People Co-ordinator role is...

  • Office & Logistics Co-ordinator

    2 months ago

    Didcot, United Kingdom CBRE GWS Full time

    **Overview** The Logistics Coordinator will be primarily responsible for the delivery of the goods in and logistics support functions at Agilent Harwell, ensuring exceptional client interaction. The individual will work with the Facilities Manager and site team ensuring a consistent and smooth delivery. They will also be multi-skilled to meet the wide and...

  • Records Co-ordinator

    4 weeks ago

    Didcot, United Kingdom Public Sector Resourcing Full time

    **Records Co-ordinator - Inside IR35** **Contract Term: 12 months** **Contracting Authority: Nuclear Waste Services** **Location: Remote with occasional travel to Harwell or Cumbria** **Nuclear Waste Services brings together the UK’s leading nuclear waste management capabilities.** We have integrated the expertise of Low Level Waste Repository (LLWR),...

  • Care Co-ordinator

    3 weeks ago

    Didcot, United Kingdom All Care Full time

    **£22,000-£24,000 depending on experience** **Exciting Care Coordinator Opportunity** As a leading care provider, we have an opportunity for a Care Co-ordinator in the Oxford Branch, supporting a Company who truly values their staff. This is an exciting time to join a family friendly Company who is expanding and seeking to organically grow the care...

  • Hospitality Co-ordinator

    3 weeks ago

    Didcot, United Kingdom Element Six Full time

    Company Description **_ Shape your future_** Element Six, part of De Beers Group, is a global leader in the design, development and production of synthetic diamond and tungsten carbide supermaterials. With research and development facilities and manufacturing sites in the UK, Ireland, Germany, South Africa and the US, we have been pushing the boundaries of...

  • Hospitality Co-ordinator

    3 weeks ago

    Didcot, United Kingdom De Beers Group of Companies Full time

    **_Company Description - Shape your future _** Element Six, part of De Beers Group, is a global leader in the design, development and production of synthetic diamond and tungsten carbide supermaterials. With research and development facilities and manufacturing sites in the UK, Ireland, Germany, South Africa and the US, we have been pushing the boundaries...

  • Customer Service Assistant

    3 weeks ago

    Didcot, United Kingdom Auto4 Ltd Full time

    Auto4 Ltd are looking for someone to join their customer service team, based alongside our telesales team in central Didcot, this is a great opportunity to join a postive and lively sales/customer service team as we continue to grow. Your role will include all of the below as well as general customer support: Support Internal and External Sales...

  • Hospitality Co-ordinator

    4 days ago

    Didcot, United Kingdom De Beers Group of Companies Full time

    **_Company Description - Shape your future _** Element Six, part of De Beers Group, is a global leader in the design, development and production of synthetic diamond and tungsten carbide supermaterials. With research and development facilities and manufacturing sites in the UK, Ireland, Germany, South Africa and the US, we have been pushing the boundaries...

  • Customer Care Operative

    4 weeks ago

    Didcot, United Kingdom Croudace Homes Group Full time

    Job Advert We are pleased to share our excellent opportunity for a Customer Care Operative looking for a rewarding career to join us, based around our North Thames region. Working within the Customer Care team, your key role will be to represent the company to customers and purchasers of our private new homes carrying out remedial works and other...

  • Reception Customer Services Assistant

    2 days ago

    Didcot, United Kingdom Science and Technology Facilities Council (STFC) Full time

    **Science and Technology Facilities Council** **Salary: £23,328 to £24,154 **(plus a responsibility allowanace of upto 10%, dependent on skills and experience)** **Contract Type: Permanent** **Hours: Full-time (flexible working available)** **Location: Rutherford Appleton Laboratory Harwell, Oxfordshire OX11 0QX** **Closing date: 24th March...

  • Facilities Co-Ordinator

    2 weeks ago

    Didcot, United Kingdom Invictus Group Full time

    Job Advert: Contract & Reception Support (Maternity Cover) Location: Didcot (OX11) Position: Contract & Reception Support (Maternity Cover) Salary: * £14.45 per hour (Monday to Friday) * £19.12 per hour (Saturday rate) * £25.49 per hour (Sunday rate) Hours: Monday to Friday, 8:00 AM - 4:30 PM About the Role: Our client are looking for a...

  • Post Office Counter Clerk

    4 weeks ago

    Didcot, United Kingdom Midcounties Co-operative Full time

    **About the Role**: As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support. Operational hours: Monday - Friday - 09:00am - 17:30pm Saturday - 09:00am - 13:00pm - *Subject to Location* **As a Post Office Counter Clerk, you’ll be responsible for**: - Providing excellent customer service. -...

  • Post Office Counter Clerk

    4 weeks ago

    Didcot, United Kingdom Midcounties Co-operative Full time

    **About the role**: As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support. Operational hours: Monday - Friday - 09:00am - 17:30pm Saturday - 09:00am - 13:00pm - *Subject to Location* **As a Post Office Counter Clerk, you’ll be responsible for**: - Providing excellent customer service. -...

  • Treatment Care Co-ordinator

    4 weeks ago

    Didcot, United Kingdom The Oxford Smile Clinics Full time

    Are you a motivated individual looking for a their next challenge at a exciting growing dental company? We are a large cosmetic dental practice in Didcot, Oxfordshire, and we have big plans for growth. We are looking for a great Treatment Care Coordinator to help us on this journey. If you possess great customer care skills and are able to drive sales...

  • Post Office Counter Clerk

    1 week ago

    Didcot, Oxfordshire, United Kingdom Midcounties Co-operative Full time

    About the Role:As a valued member of our Post Office team, you will receive full counter training, plus ongoing training, and support.Operational hours:Monday - Friday - 09:00am - 17:30pmSaturday - 09:00am - 13:00pm - *Subject to Location*As a Post Office Counter Clerk, you'll be responsible for: Providing excellent customer service. Complete and undertake...

  • Fleet Co-ordinator

    2 weeks ago

    Didcot, United Kingdom SMS Environmental Ltd Full time

    **Role: Fleet Coordinator** **Location: Harwell Science Park, near Didcot** **Hours: 37.5 hours per week, flexible on start / finish times - either 8am - 4pm or 08.30am - 4.30pm Monday - Friday.** **At SMS Environmental, we focus on competence and innovation, we therefore look for the best and most diverse talent of today and tomorrow. SMS Environmental...

  • Customer Service

    6 days ago

    Didcot, United Kingdom Source4 Personnel Solutions Full time

    Do you have a keen interest in audio equipment? If so, this could be the role for you...We are working with a client who are seeking a dedicated Customer Service professional to join their team. Key Responsibilities Respond to customer inquiries via phone, email, and chat promptly and professionally.Provide information about their products and...

  • Customer Service

    1 week ago

    Didcot, Oxfordshire, United Kingdom Leaflike Full time

    To control the day to day Customer Service department, controlling the diary of the Operations Manager and our Senior Horticultural & Contract Advisor with organizing visit's as required.Logging Day to Day complaint's, Queries that will need addressing.Weekly Scheduling for the Technician's, Adjusting visit's for Technicians to complete customer service...