Reception Customer Services Assistant

4 days ago

Didcot, United Kingdom Science and Technology Facilities Council (STFC) Full time

**Science and Technology Facilities Council**
**Salary: £23,328 to £24,154 **(plus a responsibility allowanace of upto 10%, dependent on skills and experience)**
**Contract Type: Permanent**

**Hours: Full-time (flexible working available)**
**Location: Rutherford Appleton Laboratory Harwell, Oxfordshire OX11 0QX**

**Closing date: 24th March 2024**

Together, our scientist, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether it’s sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society.

Come and discover how much you can achieve when you’re surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity.

The role supports a diverse range of customer-facing functions, enabling STFC to deliver reception services efficiently, and to a high standard to staff, visitors, tenants, and collaborators at Rutherford Appleton Laboratories.

**Key role remit and accountabilities**

To deliver professional front-of-house reception and administrative duties to STFC’s security and reception services. The post will respond to operational needs and provide professional administrative support to ensure that day-to-day tasks and functions are attended to.

To act as first point of contact with customers via all means of communication and deliver a high level of customer service, working collaboratively and effectively with team members to ensure the smooth running of the services.

**Key Responsibilities**
- Greet and book in all visitors using the EasyLobby booking in system, contacting their host and issuing passes and directing them to their rendezvous.
- Monitor R75/R100 reception and events calendar
- Provide co-ordination support for site visits and events.
- R100 door access to be applied to visitor cards using C-Cure once access has been authorised.
- Administer site pass office providing parking permits, admin and pass issuing.
- Switchboard duties - directing external and internal enquiries and fielding of any inappropriate calls.
- Monitor the CCTV system of R100 internally and externally.
- Support Meetings and visits that are held in R75/R100 by ensuring that all passes/parking permits, site maps are issued accordingly.
- Provide visitors with STFC wireless network internet access.
- Raise Estates jobs on the Estates CAFM system, Civica and chase any outstanding jobs for Buildings R75 and R100.
- Monitor EV charge points dashboard
- General tasks to support Security or wider department as required.

**Other**
- Adhere to all procedures and Standard Operating Processes
- Champion the Reception and Security services
- Contribute to identifying improvements to operations, systems and process
- Participate (appropriate to Band level) in STFC and Estates projects that may be outside their normal remit.

**Corporate and Estates Services Responsibilities**

As a member of STFC’s Estates Services, the post holder will proactively support the Estates remit to deliver flexible, customer focused and efficient services that support STFC’s vision, values and objectives.

**Key Attributes - Person requirements**
**Qualifications**
**Essential**

**Knowledge and Experience**
- Experience of delivering customer service / reception support in a busy environment and staying calm and professional under pressure
- Good level of numeracy and literacy
- Excellent communication skills, written and telephone manner
- Ability to work on own initiative
- Organisationally effective with ability to manage competing deadlines and switch between multiple workflows
- Confidence and experience to effectively resolve difficult situations
- Track record of reliability and punctuality
- Experience in recording, maintaining, managing and extracting data from IT systems
- Creating and adapting spreadsheets for operational requirements

**Desirable**
- Experience of contributing to continuous improvement in the workplace

**Job-related aptitudes and personal qualities**
**Essential**
- Smart and presentable appearance
- Professional and welcoming manner
- Ability to learn quickly and engage with new environments, systems and processes.
- Proactive communicator
- Strong team player
- Commitment to own professional development.

STFC values their employees by offering a benefits package designed to provide an excellent work/life balance including 30 days’ annual leave, 10.5 public and privilege holidays, flexible working hours, exceptional average salary pension scheme, social and sporting activities and societies and a subsidised restaurant.

We ask some of the biggest questions in the universe, to answer some of the biggest challenges in the world. Together, our scientists, technologists, engineers and business support team explore the unknown across every field you could think of. And they turn what they find into wo

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