Customer Service Administrator

3 weeks ago


Didcot, United Kingdom EBSCO Information Services Full time

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

**Customer Service Administrator - (maternity cover for 12 months, Spanish or Italian Language desirable) - Didcot, Oxfordshire, England**

**Primary responsibility for supporting the Customer Service Department. Providing administrative and system support to the team who provide customer service support to librarian and business customers across Europe.**:
***:
**Key Responsibilities**:
***:

- ** Supporting a team of Customer Service Account Managers in administrative tasks such as.**:

- ** Processing orders**:

- ** Processing credits**:

- ** Updating account details**:

- ** Managing customer claims**:

- ** Producing sales report data**:

- ** Communicate in a professional and courteous manner information regarding customer account and service matters to Sales, Operations, and other stakeholders.**:

- ** Work collaboratively with cross functional operating teams to solve problems and to prevent customer errors.**:

- ** Respond to customer requests quickly, accurately and meticulously in a professional and courteous manner.**:

- ** Troubleshoot digital and print acquisition issues and related technical services such as cataloging records and electronic invoicing.**:

- ** Proactively monitor and manage customer live orders communicating delays and working closely with the purchasing team to manage orders in progress.**:

- **Take on projects on an ad hoc basis.**:
***:
**Skills & Experience**:
***:

- ** High level of oral and written communication essential.**:

- ** Excellent knowledge and experience of Microsoft Applications (Outlook, Word, Excel and Access) is essential.**:

- **Experience in working in order management systems and CRM systems is preferred.**:

- **Ability to prioritise work and meet deadlines.**:

- **A strong analytical and technical understanding.**:

- ** European language desirable either Spanish or Italian.**:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.



  • Didcot, United Kingdom RME Consultants Full time

    **RME Consultants are working with a business in the Abingdon area to find a Customer Service Administrator to join their growing team. Are you a team player who has previous Customer Service office based experience?** **Role: Customer Service Administrator** **Salary: £25,000 - £28,000 per annum** **Working Hours: Monday - Friday, Full...


  • Didcot, United Kingdom EBSCO Industries, Inc. Full time

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....


  • Didcot, United Kingdom Better People Ltd Full time

    **Customer Service Administrator** **Didcot** **Up to £24k dependant on experience** Our client is a customer focussed professional firm providing compliant business services to a wide range of companies. As their commitment to the high levels of service they provide, continues and their client numbers increase, they are looking for a great all round...


  • Didcot, Oxfordshire, United Kingdom Better People Ltd Full time

    Customer Service AdministratorDidcotUp to £24k dependant on experienceOur client is a customer focussed professional firm providing compliant business services to a wide range of companies.As their commitment to the high levels of service they provide, continues and their client numbers increase, they are looking for a great all round administrator and...


  • Didcot, United Kingdom Science and Technology Facilities Council (STFC) Full time

    **Science and Technology Facilities Council** **Salary: £28,498 to £29,922 (dependent on skills and experience)** **Contract Type: Permanent** **Hours: Full-time (flexible working available)** **Location: Rutherford Appleton Laboratory Harwell, Oxfordshire OX11 0QX** **Closing date: 21st March 2024** Together, our scientist, technologists, engineers and...


  • Didcot, Oxfordshire, United Kingdom Global CTS Ltd Full time

    **Customer Support Administrator, Didcot£20,000 to £25,000 depending on experience**Are you looking for role where you can use your communication and empathy skills? Do you have a calm demeanor? If so, my client is looking for a Customer Support Administrator to join their small team.As the Customer Support Administrator, you will:Support the wider team to...


  • Didcot, United Kingdom UK Health Security Agency Full time

    The post holders main duties will involve participating in the day-to-day work of the Customer Services office and maintaining a high level of accuracy in accordance with standard operating procedures. This will require some knowledge and experience, as well as the ability to interpret and deal with customer queries. There will also be close contact with...


  • Didcot, United Kingdom UK Health Security Agency Full time

    Centre for Radiation, Chemical and Environmental Hazards (RCE) The Radiation, Chemical and Environmental Hazards Directorate (RCE) is part of the UKHSA Chief Scientific Officer Group and is responsible for promoting improved health and reduced harm from: - radiation - hazardous chemicals in the environment - environmental change - extreme weather events...


  • Didcot, Oxfordshire, United Kingdom UK Health Security Agency Full time

    Centre for Radiation, Chemical and Environmental Hazards (RCE)The Radiation, Chemical and Environmental Hazards Directorate (RCE) is part of the UKHSA Chief Scientific Officer Group and is responsible for promoting improved health and reduced harm from:radiation- hazardous chemicals in the environment- environmental change- extreme weather events such as...


  • Didcot, United Kingdom Page Personnel Full time

    Supportive managers, parking on site, no weekends - personal development, inclusive working environment **About Our Client**: This is a highly respected, mid-size company in Didcot with a global reach and a commitment to innovation. Key responsibilities of a Customer Service Assistant: - Customer service and administration - Provide exceptional customer...


  • Didcot, United Kingdom Page Personnel - UK Full time

    Supportive managers, parking on site, no weekends - personal development, inclusive working environment **About Our Client**: This is a highly respected, mid-size company in Didcot with a global reach and a commitment to innovation. Key responsibilities of a Customer Service Assistant: - Customer service and administration - Provide exceptional customer...


  • Didcot, United Kingdom The Recruitment Group Full time

    **The Recruitment Group is hiring!** An exciting opportunity has arisen for a motivated individual to assist with a variety of administrative tasks as a Spanish/Italian Customer Support Administrator Role: Spanish/Italian Customer Support Administrator **Salary**: £24,000 - £26,000 Per Annum Location: Didcot Oxfordshire Hours 37.5 P/Week Role: 12...


  • Didcot, United Kingdom The Recruitment Group Full time

    We are delighted to be working with a market leading manufacturer based near Didcot, who are looking for a **Customer Service Advisor** to join their friendly team on a **long-term temporary basis** , with the **opportunity to become permanent** for the right person! - This is a full-time vacancy, offering hybrid working **(mixture of office-based work...


  • Didcot, United Kingdom OKA Full time

    Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...


  • Didcot, United Kingdom OKA Full time

    Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell. We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with...


  • Didcot, United Kingdom SOCOTEC UK Limited Full time

    **Customer Service Coordinator, **SOCOTEC, **Salary range (up to 25000), **Didcot** To support our ambitious growth plans, SOCOTEC has a great opportunity to join our Nuclear Environmental Analysis team in Didcot. From routine testing, to more complex project work the Laboratory provides a wide range of radiochemical analytical solutions to a diverse...


  • Didcot, United Kingdom Soha Housing Full time

    **Job Role** To be the first point of contact for Soha customers and work as part of a busy team to deliver a high-quality customer service. To maximise satisfaction by establishing the customer needs, being polite and courteous, resolving their queries and keeping them well informed at all times. **Key Duties** To manage and investigate all incoming...


  • Didcot, Oxfordshire, United Kingdom SOCOTEC UK Limited Full time

    Customer Service Coordinator, SOCOTEC, Salary range (up to 25000), Didcot**To support our ambitious growth plans, SOCOTEC has a great opportunity to join our Nuclear Environmental Analysis team in Didcot. From routine testing, to more complex project work the Laboratory provides a wide range of radiochemical analytical solutions to a diverse customer base....


  • Didcot, United Kingdom Berry Recruitment Full time

    Berry Recruitment are NOW hiring for a committed and experienced Customer Service Advisor to work for a not-for-profit organisation in Didcot, Oxfordshire.This role is being offered on a Contract Basis.Role: Customer Service AdvisorSalary: £28,600Location: OxfordshireHours: Monday to FridayKey Responsibilities of the Customer Service Advisor:To effectively...


  • Didcot, United Kingdom Berry Recruitment Remote Work Freelance Full time

    Berry Recruitment are NOW hiring for a committed and experienced Customer Service Advisor to work for a not-for-profit organisation in Didcot, Oxfordshire. This role is being offered on a Contract Basis. Role: Customer Service Advisor Salary: £28,600 Location: Oxfordshire Hours: Monday to Friday Key Responsibilities of the Customer Service Advisor: To...