Customer Services Administrator

6 days ago

Didcot, Oxfordshire, United Kingdom UK Health Security Agency Full time
Centre for Radiation, Chemical and Environmental Hazards (RCE)

The Radiation, Chemical and Environmental Hazards Directorate (RCE) is part of the UKHSA Chief Scientific Officer Group and is responsible for promoting improved health and reduced harm from:

  • radiation
- hazardous chemicals in the environment
- environmental change
- extreme weather events such as flooding

RCE's functions and responsibilities include:

- providing advice on the topics above
- the assessment of health risks by means of research and collaborative projects
- providing commercial services for radiological and chemical hazard
- covering key roles in the RCE Emergency Plans, especially plans for major radiation incidents which need to be maintained in a state of readiness

Personal Dosimetry Service


This post will work as part of a small team which is responsible for dealing with customer queries, processing orders, forwarding contracts, invoicing for all PDS services provided (over 5,500 customers) and maintaining an excellent level of customer care.

The post holder will work with the team to invoice PDS customers.

Location

This is a Lab based role based in our RCE, Chilton, Harwell Science Campus, OX11 0RQ.

  • Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available.
Working Pattern -Part time, Flexible Working.

The post holder will:

  • Provide information to both new and existing customers on all aspects ordering our services.
  • Enter orders on to the PDS system, run reports to ensure order continuity, collect and check the resulting data, run invoicing and credit reports to produce invoices and credit notes, and enter order data onto the PDS bespoke database.
  • Enter data onto, and extract data from, the database to answer queries. Data entry is mainly manual and requires a high level of thoroughness and accuracy.
  • Assist in investigating customer queries and in answering these queries verbally and in writing.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive.

The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.


At the United Kingdom Health Security Agency (UKHSA) our mission is to provide health security for the nation by protecting from infectious disease and external hazards.

We are a trusted source of advice to government and to the public, focusing on reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.

Our mission is challenging, innovative and in the spotlight.

We will work to ensure our people have the diverse skills, experiences and backgrounds we need to thrive, that our employees are representative of the communities we serve and feel valued and enabled to play their part in delivering our work.


Creating our working culture is an ongoing process which we are developing by listening and learning together, hearing and acting upon diverse voices and opinions to develop a common sense of identity and effective ways of working.


The post holder's main duties will involve participating in the day-to-day work of the Customer Services office and maintaining a high level of accuracy in accordance with standard operating procedures.

This will require some knowledge and experience, as well as the ability to interpret and deal with customer queries.


There will also be close contact with other areas such as UKHSA Accounting Services when the post holder will need to investigate invoice/payment queries and liaise with both the customer and Accounting Services.


The work involves continual contact with customers and is carried out to deadlines specified in regulatory requirements, and in QA documentation or by line managers.

The post holder will have direct responsibility in dealing with a selection of customers. The office supervisor (as line manager) will be responsible for the organisation of the whole office workload but the jobholder will be responsible for his/her own work and will work as part of a team to fulfil the required duties

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