Medical Receptionist

**Job description**

Lime Tree Surgery is a large, multi site GP Practice in Worthing. Our friendly team are looking for an enthusiastic and hard working individual to join our Reception team, assisting patients and colleagues contacting the Practice, by phone, electronically or in person.

**Job description**

Total: Part time

Scheme of Work:

- Monday OFF
- Tuesday 1pm-6pm Findon 5 hours
- Wednesday 8am-2pm Findon 6 hours
- Thursday 10am - 7pm Findon 8 hours
- Friday 10am-7pm Findon 8 hours

The Medical Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties include, but are not limited to, greeting and directing patients, effective use of the appointment system, process of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies, such as secondary care and community service providers.

**Primary Responsibilities**

The following are the core responsibilities of the Medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Provide a professional first point of contact for patients and colleagues contacting the Practice. In particular provide a clear and polite telephone manner in all telephone interactions
- Help our patients to manage their needs, answering their queries and supporting them to make appointments.
- Ensure that people have good quality information to help them make choices about their care.
- Maintain accurate computer records such that patient care is seamlessly transferred between colleagues, departments and organisations
- Work as part of the reception team to ensure the responsibilities of the departments are fulfilled
- Maintain a positive approach to helping the Practice patients

**Communication**:

- Effectively communicate at all levels of the organisation; to a variety of health professionals; users and carers and external stakeholders to provide the best outcomes.

Provide high quality written reports and any other written documentation as necessary.
- Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- Utilise and demonstrate sensitive communication styles, to ensure patients, their carers or those responsible for the patient, are fully informed and consent to treatment and care management.
- Demonstrate an ability to actively listen to the patients to assess what their needs are.
- Where necessary, employ alternative methods to overcome different levels of understanding, cultural background and preferred ways of communication.

**Generic Responsibilities**

All staff at Lime Tree Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver