Apprentice Medical Administrator

6 months ago


London, United Kingdom PMA LTD Full time

**Staunton Group Practice**

Staunton Group Practice is offering a varied role to support the learning and development of an Apprentice Medical Administrator which will include a cross section of the areas of administration at the practice. You will be enrolled on the Business Administration Apprenticeship Level 3 with Clinical Coding embedded with PMA Ltd.

**Annual wage**

£10,982.40 to £21,673.60

**Working week**

40 hours (split 80:20 according to apprenticeship requirements)

Total hours per week: 40 hours a week

**Expected duration**

20 Months

**What will the apprentice be doing?**

JOB PURPOSE
- Patient enquiries are handled courteously, efficiently and with empathy.
- Filing, record keeping, and the distribution of documents are undertaken efficiently and promptly.
- Administration tasks are undertaken with due care and attention to details.

MAIN DUTIES

Reception duties
- Opens and closes premises punctually as required.
- Checks in and directs patients appropriately.
- Takes and records accurate messages and passes on to relevant people.
- Keeps the appointment book up to date and operates the appointment system as directed.
- Arranges repeat prescriptions.
- Liaise with outside organisations.
- Arrange ambulance transport to hospitals
- Arrange interpreters, as required
- Collects specimens from patients, stores correctly and prepares specimens for daily collection
- Dealing with telephone queries
- Have a working knowledge of telephones during and after hours
- To provide cover for reception and administrative staff if required.
- Maintain office supplies

Admin duties
- Opens, distributes and posts mail.
- Arranges non-routine appointments (secondary care)
- Register new patients.
- Return records to the Health Authority.
- Prepare records for deduction.
- Scans work flow and distribute information to team
- Actions Lab Link results
- Complete the relevant claim forms.
- Participate in any project or audit that the practice may do from time to time.

General duties
- Prepares and tidies consulting rooms, including stocking up with stationery and equipment.
- Ensure posters and leaflet displays are tidy and in date
- Watches for and reports to the Health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.
- To ensure that letters and reports are produced promptly and well laid out in order to maintain the efficient running of the service.
- To ensure all enquiries are handled efficiently and courteously.
- Typing all referral letters and other correspondence dictated by the clinicians and other members of the team, taking note of deadlines.
- Undertaking record keeping for all referrals, and recording stats and data for audit and evaluation
- Reconciliation of referrals details with invoices
- Preparing reports and photocopying for medical reports
- including typing or printing of patient summaries recording receipt and dispatch of records/ reports
- Liaison and organisation of practitioner-patient appointments with outside agencies
- Request results/ letters /notes/reports from other agencies as required
- Maintaining file of requests for medical reports of patients from outside agencies.
- Scanning onto electronic patient records

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Online mandatory training

Robust induction including training needs analysis. Training includes EMIS Web (clinical system), Microsoft Office, customer service and conflict resolution, document management, significant events, Dealing with complaints and much more.

The successful apprentice will be enrolled on the Business Admin apprenticeship level 3 with PMA Ltd which will include Functional Skills (unless exempt).

The apprenticeship will be a work-based apprenticeship and the learner does not attend college but completes the apprenticeship whilst in the workplace.

**What is the expected career progression after this apprenticeship?**

Opprtiunity to work within the Health Sector

**Requirements and prospects**

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Organisation skills
- Team working
- Prioritise work load
- Punctual
- Honest & Transparent
- Desire to Devlop Skills

**Qualifications**
- GCSE or equivalent English (Grade 3 to 9) desirable
- GCSE or equivalent Maths (Grade 3 to 9) desirable

**About the employer**

The Hurley Group is an NHS organisation that runs a number of GP practices, walk in and urgent care centres across London. We have been providing patient-centred care since 1969, working within some of the UKs most deprived communities. Staunton Group Practice is based in Wood Green, North London.

**Employer**

Staunton Group Practice

**Address**
- 3-5 Bounds Green Road
- London
- N22 8HE

**Training**

**Training provider**

PMA LTD

**Apprenticeship standard**

Business administrator
Level 3 (A level)

**Contact**

**Job Types**: Ful



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