Operations Coordinator

6 months ago

StourportonSevern, United Kingdom MAPS Solutions Europe Ltd Full time

**Operations Co-ordinator based at our offices in Stourport on Severn, Worcestershire**

(Full time position - 9.00-5.00 Monday to Friday) - we are looking to recruit from the local area as once trained the successful applicant will be an office key holder.

Dealing with day-to-day national facility management and security operations, providing services to the financial and insolvency sector. As our cases are often sensitive and confidential, honesty and trustworthiness are essential. Due to access to confidential information, all employees are security screened (BS 7858) during probationary period.

You will be part of the ‘on-call’ rota for ‘out of hours’ cover which will include being available to take emergency calls at evenings and weekends on a regular basis.

You will need to be confident in managing the department in the absence of others for holidays etc.

No two days are ever the same and, as such, you must be proactive and able to work under pressure, adhere to deadlines and have a positive team ethos.

As the company offers a reactive/emergency service, there are times when you will be required to work additional/unsociable hours e.g., should a new case arise at short notice.

Excellent knowledge of MS Excel, Word & Outlook are essential for this role. Knowledge of SAGE advantageous but training will be provided.

Any experience in the Police or managing security personnel would be advantageous.

As the company are compliant with ISO27001 and GDPR the successful applicant must be thorough in their administration processes and have excellent attention to detail.

Duties will include (but not be limited to):

- Receiving calls from clients & suppliers.
- Quoting clients for company services.
- Liaising with, managing and co-ordinating company suppliers.
- Setting up projects electronically & a hard copy, as required, and ensuring correct procedures are followed.
- Ensuring the data trail of ALL correspondence, company documentation is saved and communicated with the correct parties i.e., clients, suppliers & internally to colleagues.
- Responding to and resolving any issues arising from site tasks/projects.
- Maintain/manage/update company internal records to include spreadsheets & SAGE.
- Liaising with clients and suppliers both verbally and in writing in a professional manner.
- All communications with clients and suppliers must be confirmed in writing the same day as the communication.
- Ensuring all relevant documentation/correspondence is electronically filed in project folders.
- Chasing suppliers for task confirmation documentation and sending out reminders for tasks.

Skills required:

- Excellent knowledge of MS Word, Excel & Outlook
- Clear, positive phone manner
- Confidence to make decisions
- Ability to Prioritise tasks
- Multitasking
- Excellent written and oral communication skills
- Problem solving with mínimal supervision
- Team working
- Negotiation skills
- Flexible/Adaptable
- Highly organised
- Works well under pressure
- Good all-round computer skills
- Ability to work on own initiative
- Excellent attention to detail

Please submit CV (Unsuccessful applicants’ CVs will be securely stored and securely destroyed within 28 days of being received).

Salary £24-28k (negotiable based on experience and qualifications).

In return for your commitment and support, the company offers:

- pleasant working offices and environment;
free onsite parking;
a company health plan including dental and eye care;
contributory pension scheme;
a discretionary bonus;
a day off on your birthday;
a Christmas Shopping day;
extra holiday between Christmas and New Year;

Please note: the successful applicant will be security screened to BS 7858.

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- STOURPORT-ON-SEVERN: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

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