Water Regulations Support Administrator

1 week ago


Bristol, United Kingdom Bristol Water Full time

Bristol water are looking for a strong administrator to join our Water Regulations team on a full time permanent basis.
**What will you be doing?**
Bristol Water is responsible for supplying all premises with wholesome drinking water and is legally responsible for enforcing the Water Regulations to make sure that the drinking water we supply is not wasted, misused, unduly consumed, erroneously measured or, most importantly, contaminated.

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You will produce reports to proactively identify premises for inspection and to prioritise based on their risk of contamination to the network.
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Provide and schedule urgent officer resource for reactive events such as contaminations to the network, water quality complaints and tests for haemodialysis installations
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Use WRA to collate reports from inspections and follow each job through a clearly defined process to ensure any contraventions to the regulations are rectified within set timescales.
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Deal with customer queries and ensure technical advice is available.

This is the 'technical' description but we understand it may mean nothing to you unless you have worked for a water company before We will of course provide full training and soon enough you will know all the acronyms etc, but....
**In more straightforward terms, day to day you'll be..**

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Planning, arranging and prioritising property and non-household inspections
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Planning and scheduling audits for our contractors
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Processing and recording certificates
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Supporting team members with regulatory compliance and checks

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What are we looking for?*

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Be able to make decisions using own initiative
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To prioritise and react quickly to unexpected changes to workloads
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Excellent communication skills both written and verbal
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Team Player
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Ability to manage others work load as well as your own time management
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Ability to deal with complex and difficult scenarios whilst providing excellent service internally and externally
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Dealing with difficult customers and using negotiation skills to gain required results
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Ability to communicate with vulnerable customers such as Dialysis patients

Above all, you will need to demonstrate our competencies and core values: TRUST, SUPPORT, ACCOUNTABILITY, RESPECT, PROFESSIONALISM, PRIDE and AMBITION.
**What’s in it for you?**
As well as a friendly, supportive working environment and opportunities for development, the role also offers:
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5% annual bonus
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23 days holiday + bank holidays
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Flexible Benefits and access to discounts
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Entry into the company pension scheme
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Supportive, friendly team and working environment.

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Why Bristol Water?*
Bristol Water provides water to over a million customers in the Bristol area, this equates to over one thousand square miles and 264,000,000 litres of water supplied everyday
Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come.
We don’t just give people water. We keep them healthy and help them grow. People are the reason we work around the clock and test our water hundreds of times every day.
We’re here to have a positive impact on people and the planet for generations. Without people, it’s just water. With water, families flourish, businesses grow, and people create.
We’re a morning cuppa, that well-deserved bubble bath (although we’d prefer a four-minute shower), and that cold Friday pint after a long week.
We’re full of colour, pride and spiritjust like our small patch of the planet.
**We’re local**
We’ve been here for generations, we served your great-great-great grandparents (if they lived in Bristol, anyway).
Almost everyone who works here, also lives in the area.
We were born out of the needs of Bristolians and we’re still part of that today. So, we do what we do for ourselves, our families, our friends our people.
**We’re nimble**
Did you know we’re one of the smallest water companies in the UK, and we love it.
It means we’re closer to people and we can do the things that matter. Being small means we can be responsive. We punch above our weight, leading the way. We show others how it’s done and have big opportunities for our staff.
**We’re in it together**
We’re stronger when we work together. Our willingness and desire to collaborate is our secret to success.
**For the planet**
We’re on a mission to save the planet from pollution and waste. We aim to make every bit of the environment we touch better.
**Bristol Water. It’s what we’re made of.**
Our purpose - To have a positive impact on society and the environment to build trust beyond water.

**Job Types**: Full-time, Permanent

**Salary**: £22,778.00 per year



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