Customer Service Specialist

1 month ago

Salford, United Kingdom Hach Full time

Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.

Hach is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

The** Customer Service Specialist** is responsible for delivering excellent Customer Service providing appropriate information to external and internal customers in a prompt and efficient way through the use of the telephone, e mail and inbox management. They are responsible for the accurate processing of orders within business agreed parameters. The role will quickly develop high level skills in communication, the ability to handle growing degrees of complexity and excellence in team work.

At Hach our vision is to develop an empowered and diverse CS organisation who have the skills and expertise to drive customer satisfaction through a desire for continuous improvement.

**In this role, you will have the opportunity to**:

- Respond quickly and effectively to customer enquiries through multiple shared inboxes.
- Handle incoming calls from internal and external customers.
- Process and manage customer orders/data requirements through internal business systems and customer portals.
- Assist with requests related to compliance certificates and requests for supplier information.
- Other duties as assigned.

**The essential requirements of the job include**:

- Experience in sales order administration and customer service.
- Good computer skills with experience in Microsoft Office.
- Confident and professional listening, verbal and written communication skills.
- Excellent organisation skills, handling multiple tasks with a sense of pace and urgency.
- Must be able to work effectively in a team environment, remaining calm under pressure.

**It would be a plus if you also possess previous experience in**:

- A science based or technical industry.
- A business to business environment
- A good sense of humour.

LI-JT1 #LI-hybrid

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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