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Temporary Customer Service Specialist

4 months ago

Salford, United Kingdom Pearson Full time

We’d like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We’re looking for people who will thrive working as part of a team. You’ll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when needed.

You’ll be the expert who’s on hand to support them with any queries relating to the administration and delivery of Pearson qualifications. This could be when registering learners, right through to certification. We’re looking for problem-solvers that won’t be daunted when things go wrong, and with training will be comfortable resolving complex and urgent queries.

This isn’t your average contact centre environment. We don’t have any call scripts or unrealistic targets; we just want our customer service team to offer outstanding support and be the voice of Pearson.
- *Experience *_
- A background in Customer Service or the ability to display the required skills to deliver excellent customer service.
- Experience of working in a team
- Basic MS Word and Excel
- Excellent communication skills
- Experience of dealing with unhappy/unsatisfied customers
- Adaptable to sudden changes within the educational system, and being flexible to meet our customer and business needs throughout the academic year
- Problem solving skills
- Self-motivated

**Job Type**: Temporary contract
Contract length: 3 months

Pay: Up to £23,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: ICCCSTEMP
Expected start date: 01/05/2024