Customer Service Apprentice

5 months ago


Salford, United Kingdom Get Staffed Online Recruitment Full time

**Customer Service Apprentice / Practitioner**

An exciting opportunity has arisen for an enthusiastic Customer Service Specialist to join our client's retail team. You'll undertake a Customer Service Specialist apprenticeship (Level 3) to help support you in your journey to becoming a key account supervisor. During this time you will receive on the job training from our client's friendly sales team.

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Length of service increases to holiday entitlement
- Company wide Quality Bonus available
- Target Bonuses

**Our client**:
They are a UK upholstery furniture manufacturer: designing, developing and producing a range of vintage, contemporary, leather and fabric sofas as well as upholstered bed and stools.

**The role**:
Possible start date: ASAP

Monday to Friday: TBC

Total working hours: 37

**What you will do in your working day**:

- Entering new orders
- Track and file delivery notes for customers fabrics arriving
- Providing updates on live orders working through production
- Deal with customer queries or complaints
- Produce quote documents and collect payments from customers
- Allocate any of your customers returns coming back into the building
- Help the wider sales team with any other queries

**The training you will receive**:

- Level 3 Customer Service Specialist qualification
- All training is undertaken online, through a combination of self-paced eLearning and live online classes
- Functional skills in English & Mathematics, if required

**Prospects**:
Potential contract extension or full employment

**Qualifications required**:
GCSE or equivalent English (Grade A* - C 9/4) - Desirable

GCSE or equivalent Mathematics (Grade A* - C 9/4) - Desirable

**Desired Skills**:

- Strong organisational and communication skills to deliver great customer service in a confident manner
- Excellent timekeeping skills
- Customer Service experience preferred

**Personal Qualities**:

- A can-do positive attitude
- Desire to learn and develop
- Good focus and attention to detail

**The apprenticeship**:
Qualification: Customer Service Specialist Level 3

Duration: 15 months

**Job Types**: Full-time, Permanent, Apprenticeship

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: ESS-5231-6



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