Customer Service Apprentice
7 months ago
**Customer Service Apprentice / Practitioner**
An exciting opportunity has arisen for an enthusiastic Customer Service Specialist to join our client's retail team. You'll undertake a Customer Service Specialist apprenticeship (Level 3) to help support you in your journey to becoming a key account supervisor. During this time you will receive on the job training from our client's friendly sales team.
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Length of service increases to holiday entitlement
- Company wide Quality Bonus available
- Target Bonuses
**Our client**:
They are a UK upholstery furniture manufacturer: designing, developing and producing a range of vintage, contemporary, leather and fabric sofas as well as upholstered bed and stools.
**The role**:
Possible start date: ASAP
Monday to Friday: TBC
Total working hours: 37
**What you will do in your working day**:
- Entering new orders
- Track and file delivery notes for customers fabrics arriving
- Providing updates on live orders working through production
- Deal with customer queries or complaints
- Produce quote documents and collect payments from customers
- Allocate any of your customers returns coming back into the building
- Help the wider sales team with any other queries
**The training you will receive**:
- Level 3 Customer Service Specialist qualification
- All training is undertaken online, through a combination of self-paced eLearning and live online classes
- Functional skills in English & Mathematics, if required
**Prospects**:
Potential contract extension or full employment
**Qualifications required**:
GCSE or equivalent English (Grade A* - C 9/4) - Desirable
GCSE or equivalent Mathematics (Grade A* - C 9/4) - Desirable
**Desired Skills**:
- Strong organisational and communication skills to deliver great customer service in a confident manner
- Excellent timekeeping skills
- Customer Service experience preferred
**Personal Qualities**:
- A can-do positive attitude
- Desire to learn and develop
- Good focus and attention to detail
**The apprenticeship**:
Qualification: Customer Service Specialist Level 3
Duration: 15 months
**Job Types**: Full-time, Permanent, Apprenticeship
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: ESS-5231-6
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