Temporary Customer Service Specialist

4 weeks ago


Salford, United Kingdom Pearson Full time

We’d like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We’re looking for people who will thrive working as part of a team. You’ll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when needed.

You’ll be the expert who’s on hand to support them with any queries relating to the administration and delivery of Pearson qualifications. This could be when registering learners, right through to certification. We’re looking for problem-solvers that won’t be daunted when things go wrong, and with training will be comfortable resolving complex and urgent queries.

This isn’t your average contact centre environment. We don’t have any call scripts or unrealistic targets; we just want our customer service team to offer outstanding support and be the voice of Pearson.
- *Experience *_
- A background in Customer Service or the ability to display the required skills to deliver excellent customer service.
- Experience of working in a team
- Basic MS Word and Excel
- Excellent communication skills
- Experience of dealing with unhappy/unsatisfied customers
- Adaptable to sudden changes within the educational system, and being flexible to meet our customer and business needs throughout the academic year
- Problem solving skills
- Self-motivated

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: From £21,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 09/05/2023
Reference ID: ICCCSTEMP
Expected start date: 15/05/2024



  • Salford, United Kingdom Pearson Full time

    We’d like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We’re looking for people who will thrive working as part of a team. You’ll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when...


  • Salford, United Kingdom Pearson Full time

    We’d like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We’re looking for people who will thrive working as part of a team. You’ll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when...


  • Salford, Salford, United Kingdom Pearson Full time

    We'd like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers. We're looking for people who will thrive working as part of a team. You'll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when needed.You'll be...


  • Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Temporary Customer Service Advisor you will be responsible for handling inbound calls from a UK customer base, handling customer queries and updating information on CRM systems. Client Details Our client is a leading accommodation provider. They are looking for a Temporary Customer Service Advisor to join their Salford team on a temporary basis ...


  • Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Temporary Customer Service Advisor you will be responsible for handling inbound calls from a UK customer base, handling customer queries and updating information on CRM systems. Client Details Our client is a leading accommodation provider. They are looking for a Temporary Customer Service Advisor to join their Salford team on a temporary basis! ...


  • Salford, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Advisor needed to join extremely reputable firm based in Manchester. Immediate start **Your new company - This firm is a extremely reputable company based next to Salford Quays. They offer great experience and are in need of a Customer Service Advisor due to company growth.** **Your new role - Your new role as a Customer Service Advisor will...


  • Salford, Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...


  • Salford, Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...


  • Salford, United Kingdom Page Personnel Full time

    Great working culture - Possibility of being made permanent **About Our Client**: Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new state-of-the-art office, based in Salford,...


  • Salford, United Kingdom Page Personnel Full time

    4 week temp role with the possibility for extension - Weekly pay & Immediate start **About Our Client**: Our client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every individuals needs. The Temporary Customer Service Advisor will be working in a brand new...


  • Salford, United Kingdom Page Personnel Full time

    As Temporary Customer Service Coordinator you will be responsible for liaising with customers and suppliers, ensuring they receive a smooth and professional service whilst at installation stage. Client DetailsOur client is a leading and well established telecomms business, specifically in the B2B world. They are looking for a Temporary Customer Service...


  • Salford, United Kingdom Career Makers Recruitment Ltd Full time

    **Customer Care Specialist** **Location**: M50, Manchester **Hours**: Monday - Friday, 8am-4pm (flexible hours, 9am-5pm also acceptable), 37.5 hours per week, with a 30-minute unpaid break daily. **About Us**: We are a dynamic company dedicated to providing world-class customer care services from our state-of-the-art warehouse facility located in Salford....


  • Salford, Greater Manchester, United Kingdom Page Personnel Sales Full time

    They are looking for a Temporary Customer Service Coordinator to join their Salford Quays team on a 3 month temporary basis. As a Temporary Customer Service Coordinator you will be: Voice and Hosting and Cloud Services Order placement. Validation and Approval of customer order form and requirements for the delivery of the required service(s). ...

  • Customer Service

    4 weeks ago


    Salford, United Kingdom Search Consultancy Full time

    **Job Type: Temporary Contract,** **Location: Salford Quays - Hybrid role 3 days in the office Tuesday, Wed and Thursday and 2 days from home** **Pay £9.50 per hour** **Start date Monday 20th March 2023 on an ongoing basis** **Shifts**: **Sunday to Thursday 7am-3.30pm shift (37.5 hours)** - Access to WIFI within your home - You must have a laptop/...


  • Salford, Greater Manchester, United Kingdom Page Personnel Sales Full time

    About Our Client Our client is a leading and well established telecomms business, specifically in the B2B world. They are looking for a Temporary Customer Service Coordinator to join their Salford Quays team on a 3 month temporary basis. Job Description As a Temporary Customer Service Coordinator you will be: Ethernet & Broadband Order placement. ...


  • Salford, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Salford, Manchester** - Excellent working patterns - Great work culture - 4 week temp role with the possibility of being made perm - Close to main transport links As a** Temporary Customer Service Advisor **you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a...


  • Salford, Salford, United Kingdom Pearson Full time

    The TeamOur Customer Services team in Manchester is made up of 80 friendly, hardworking, and customer focused colleagues. We support schools, colleges & learners in the UK and internationally to deliver our globally recognised qualifications.Main purpose/objectives of the role:Who are we looking for? We'd like to hear from you if you have a background in...

  • Customer Service

    1 month ago


    Salford, United Kingdom Brook Street Full time

    Brook Street has a client based in Media City looking for Customer Service experienced staff. This is a 3 week temporary position with an immediate start and weekly pay. Hours: Monday, Tuesday, Wednesday & Friday (4 days) - 9am - 5pm and office based. £11.44 per hour Immediate start! Duties: inbound and outbound calls update CRM system objection...

  • Customer Service

    4 days ago


    Salford, Salford, United Kingdom Search Consultancy Full time

    Job Type: Temporary Contract,Location: Salford Quays - Hybrid role 3 days in the office Tuesday, Wed and Thursday and 2 days from homePay £9.50 per hourStart date Monday 20th March 2023 on an ongoing basisShifts:Sunday to Thursday 7am-3.30pm shift (37.5 hours) Access to WIFI within your home You must have a laptop/ computer with windows 10 (or latest IOS)...

  • Customer Service

    5 days ago


    Salford, Salford, United Kingdom Salford City College Full time

    Customer Service & Communications OfficerReference:SCCG2602 | Closing Date:13/08/2023 | Interview Date:21/08/2023Salary:£20,984 (pro rata salary - £18,465)Incremental progression throughout the band is availableContract Type: Temporary | Hours per Week:31.5 Location:Pendleton Sixth Form College, Dronfield Rd, M6 7FRAbout the RoleAn exciting opportunity has...