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Booking Executive
6 days ago
Britannia Taxis are currently recruiting a Booking Executive to join our contact centre in Wigan
This is a great opportunity to join a fast paced, growing company, whether you are looking for a new and exciting career, or looking for part time work that fits around your current work, study or childcare commitments.
In this role you would provide exceptional levels of customer service to Driver Partners and passengers, answer incoming calls and process journey bookings across the Liverpool region.
**During your journey as a Booking Executive, you will**
- Provide consistently outstanding and delightful booking and care experiences to our Passengers, Account customers and Driver Partners.
- Respond promptly and courteously to telephone journey bookings and queries, capturing accurate information in a timely manner.
- Assist Driver Partners with basic queries or directing them to the Driver Partner Portal and / or messaging service.
- Ensure service delivery to account customers is efficient and well managed at all times.
- Process all cash, card, account, and app bookings accordingly.
- Liaise with other departments such as Pricing and Commercial, Driver Partner Experience, and I.T to ensure issues are resolved efficiently and within agreed SLAs.
- Take responsibility for understanding, meeting and exceeding your objectives and KPIs.
- Understand and embody the Company values.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
**Our expectations of you**:
- 1+ year experience working in a contact centre environment or customer facing role.
- Ability to work in a fast-paced call centre environment. Hybrid or home working is not available for this role.
- Flexibility & availability to work outside of standard working hours.
- Ability to deliver excellent customer service.
- Confidence in speaking to people on the phone.
- Strong computer skills, including using multiple software platforms collaboratively.
- Excellent listening and communication skills.
- Ability to deal with challenging or complex customer service situations.
- Excellent accuracy and attention to detail.
- Professional and committed.
**Typical shift pattern that is available is as follows**:
- Friday 17:00 - 01:00
- Saturday 17:00 - 01:00
**Employee Benefits**:
- 20 days paid annual leave + bank holidays (pro rata'd)
- Weekly pay
- Monthly incentivized rewards & recognition
- Workplace Pension
- Life Assurance
- Access to our employee rewards, wellness & recognition platform provided via ‘Perk Box’ which includes high street discounts at shops, restaurants plus much more
- Employee Assistance Programme: access to a 24/7 free and confidential helpline for employees and their partners / dependants to professional support
- Development and career opportunities to help you progress in your career.
- Permanent employment is conditional on having a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions at the interview stage. If you start employment with us, you will be asked to engage in the formal DBS checking process._
**Job Types**: Part-time, Permanent
**Salary**: Up to £10.71 per hour
**Benefits**:
- Bereavement leave
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Private medical insurance
- Store discount
Schedule:
- 8 hour shift
- Every weekend
- Night shift
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: TELE06022024
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