Divisional Business and Performance Manager

2 weeks ago

Wigan, United Kingdom Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Full time

Job summary

This post offers the opportunity to be part of a dynamic, friendly supportive team who aim to provide excellent patient care.

You will play an integral role in implementing and improving all planned patient services including outpatients, cancer surgery and diagnostics. This interesting and varied role requires the ability to thrive using your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets.

You must possess the ability to manage a variety of tasks with competing priorities and be able to respond to rapid operational changes.

Excellent communication skills both verbally and in writing and the ability to deal with confidential and sensitive issues in a professional manner are essential. You will need excellent influencing and negotiation skills and a proven track record of operational service management. You will enjoy solving problems and being involved in divisional planning and decision making.

Candidates are required to present certificates for qualifications at interview stage.

Main duties of the job

To support the Directorate Manager's to provide proactive business support for the Divisional Team contributing to the delivery of local strategy and long term visions of the organisation. This will include responsibilities for a defined portfolio of services relating to:

Operational Management Strategic Development Annual Business Planning Cycle Performance Management Market Analysis and Commercial skills Divisional lead for specific projects Deputise for the Directorate Managers as required Monitoring and management of cost improvement projects

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Job description

Job responsibilities

Duties and Responsibilities

Key results from the job holder

To provide effective leadership within the Division by the development of strong managerial support teams. To support the senior Divisional Management team to ensure optimal patient centred care is delivered in the most clinically effective manner and within financial resource allocations.

Strategic Development

Adopt a sound project management approach to support the delivery of a timely, comprehensive, deliverable annual business plan, and manage the ongoing (in-year) monitoring and revision of the business plan, identifying any risks and gaps in delivering the plan and inform senior managers of progress and gaps. Contribute to providing annual quality, workforce and finance plans for the Team. Contribute to a co-ordinated and collaborative approach to strategic planning with colleagues from other Divisions within the Trust. Develop and implement effective communication mechanisms within the Division that complement those of the Trust with regards to business developments. Ensure the Divisions services meaningfully involve service users and carers in strategic decision making, service development, planning and evaluation processes.

Annual Business Planning Cycle

Support the Division in delivering the organisational business planning process, including a consistent and coordinated approach to evidence gathering and a rolling programme of planning and review Monitor delivery against the annual business plan, engaging all relevant internal stakeholders and providing timely progress reports Provide business management support to assist senior managers with decision making for service transformation and cost improvement schemes with a view to improving quality outcomes. Assist in the production of detailed costed business cases to support service developments and business growth in line with the divisional strategy

Performance Management

Provide effective monitoring, analysis and management of performance against Business Plan, and other National, and local targets such as Monitor requirements, NHS Litigation Authority (NHSLA), local CQUIN, CQC requirements, Annual Quality Account, Risk Registers, 18 week RTT, 6 week diagnostics and other external assessors/regulators as directed by the division Providing recommendations and exception reporting weekly (where appropriate) and monthly in relation to the above for the relevant senior managers. Working with relevant Team managers, carry out breach analysis, identifying themes and actions that need to be addressed by senior managers or the wider Division. Working with team leaders to ensure processes are in place for robust and timely data capture and information governance. Provide analysis on ad-hoc issues, queries and projects as required by the division Support team managers with demand and capacity reviews.

Market Analysis and Commercial skills

Support the Divisional team to ensure that it understands its contractual responsibilities, reports against these and puts in place remedial action plans where these are not delivered through effective working with operational staff and business partners ( finance, HR, information). Support the Divisional team in developing and maintaining effective relationships with commissioners, divisional and operational leaders. Hold and manage budgets relevant to the role using appropriate budget management skills and ensuring adherence to Trust wide budget management policies

Divisional Lead for specific projects (as required)

Represent the Division at meetings, as necessary within the Trust and the wider health and social care community:

Planning and Organisational Duties

Provide leadership to services with regard to change management. Provide leadership to each relevant sub specialty, recognising their own differing priorities, service issues and financial arrangements. Arrange and chair regular multi professional subspecialty meetings to provide leadership and be accountable for the implementation of operational and strategic change in line with service, Trust and NHS requirements. Formulate and implement directorate operational policies and plans derived from the Trusts Strategic Plan, to achieve successfully, the Trustsand Divisional objectives. Strategically plan, develop and redesign services in line with the NHS Plan & Modernisation Agenda, to ensure the Directorate meets waiting list and other performance targets HR, finance, Access Booking & Choice etc. Strategically plan, develop and redesign services in line with National, Regional and Local strategy and performance targets to ensure the Directorate meets quality targets and facilitates best practice and clinical outcomes, clinical effectiveness and value for money; taking cognisance of impact to other trust departments Represent the Trust as part of joint working arrangements with other partnership organisations NHS England, Wigan CCG, Other Provider Organisations, Specialist commissioners. Support the production and implementation of annual business plans for each sub specialty within the directorate to inform the Trusts executive team of service strategy, with identification of supporting manpower and financial resource requirements. Plans to also include analytical projections on capacity and demand mix; activity projections and projections on income. Represent the Division at several internal performance meetings ie Elective Services, Payments by Results, Choose & Book Liaise with the Directorate Manager with regard to service redesign proposals that impact on SLAs, affecting contractual activity / income targets. Person Specification

Additional

Essential

Speak English to an appropriate standard relevant to their role, with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. Ability to travel between sites

Knowledge

Essential

Knowledge of current health policy. Knowledge of Budget Management & Control Good IT skills Proficient skills in the use of MS Office - Excel and Word Knowledge of data security and confidentiality issues.

Skills

Essential

Able to demonstrate effective working relationships at all levels and involving internal and external partners such as Divisions/PCTs/Local Authority and members of the public

Experience

Essential

Evidence of effectively managing services within the NHS, some of which has included operational or financial management Exercising effective leadership and results orientated leadership. Evidence of direct involvement in all aspects of Clinical Governance at a Directorate level. Excellent oral, written presentational and communication skills at all levels Skills.

Qualifications

Essential

Educated to Degree level or equivalent Management qualification or relevant experience. Commitment to CPD

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