Business Support Specialist

6 months ago


Milton Keynes, United Kingdom Network Rail Full time

Job Introduction
**Who are we?**

We manage, maintain, and renew Lifts and Escalators (L&E) assets on behalf of our customer, the region. The quality and availability of L&E is critical to customer experience at our relevant stations. We also manage the mandatory inspections to guarantee compliance of L&E assets across the network.

**What do we do?**
- We provide compliant service which makes them safe to use.
- We deliver products to meet the requirements of our customer.
- We introduce assets which have an optimised whole life cost based on required availability using market competition to deliver proven innovation.
- We provide the best availability of our assets when it is needed, aligned to demand.
- We deliver all mandatory and supplementary inspections within timescales, stored for accessibility, ready for when it is needed.
- We employ an asset management approach ISO55001 approach to make sure the demand is supported by quality spares when they are needed, skills and ability of the teams aligned to technology and provide innovation only when it adds value to the activity

Main Responsibilities
- You will be responsible for managing and leading a team of 2-3 members
- Managing customer and stakeholder needs to ensure that we are providing excellent service delivery across the portfolio
- You will need to understanding the root cause of spend, identify patterns and putting together outputs to share with stakeholder, allowing them to make informed decisions around there workforce planning.
- Implementing finance audits undertaking deep dives or dip checks to ensure evidence is in line with the contractual agreements
- Working very closely with the compliance BSS to build tangible links between finance and compliance
- This role is diverse and no two days are the same, an established management professional would have the opportunity to really make a difference to our customers and passengers experience, ensuring we are providing exceptional service every day.

**Full Job Description with all responsibilities attached**
- Knowledge of the supply chain and the relevant supply contracts.
- Experience of contract and supplier management.
- Excellent numerical and analytical skills.
- Commercial and negotiation skills.
- Able to work under pressure.
- Good interpersonal, influencing, communication and organisational skills.
- A customer focussed approach.

About The Company
**Who you would work for.**

Engineering Services is a function within Route Services. We sit as a central team to provide national skills and activities which enable regions and industry partners to deliver the railway for our customers.

As a large central functional team which focus on engineering delivery, we have many roles from pure engineering to project management and touch every part of the railway from track, power, signalling to the lifts and escalators which are essential to keep our stations moving.

Being multi-disciplinary means we have great opportunities to work in design, development or even the delivery of activities such as our own points operating equipment which move trains from one track to another up to 125mph.

Package Description
**Role**:Business Support Specialist [Lifts & Escalators]

**Salary**:£35,582-£40,029 (Band 4B)

**Location**:Milton Keynes

**Contract Type**:Permanent.

**Network Rail Benefits**

**We have lots of employee benefits, including a range of pension schemes and discounted offers.**

**28 days annual leave + bank holidays**

**_Employees will be entitled to a 75% discount off leisure travel this includes off peak and super off-peak tickets. Employees will also be entitled to 75% discount on season tickets._**

**To find out about what benefits we offer, click here



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