Customer Service Call Centre
3 months ago
**Job description**
An opportunity has arisen for a Claims Handler at iRG, the largest Vehicle Repairer in Wales, with 12 site locations in total spanning from West Wales to the Midlands.
The hours will be 8 per day, between 8am to 6pm.
**The Role**:
- To ensure continuous improvement, initiating facilitating and responding to change in a positive manner.
- To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first-time call resolution and customer satisfaction.
- To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
- Inbound and Outbound calls
- Offering exceptional service to customers over the phone
- Accurately record customer information on our Management System
- We are looking for an individual who is highly organised and efficient whilst having the ability to build rapport with our valued customers and develop strong and open working relationships with a wider team.
- A great deal of flexibility and understanding of the customer’s individual requirements, maintaining a 'can do’ attitude at all times, and a desire to consistently deliver outstanding customer service are essential skills to possess.
- Possess excellent inter-personal skills, strong time management and organisation
- Experience within this role is preferred but not essential.
**Benefits**:
- Competitive salary
- Annual leave increase for length of service
- Company pension scheme
- Referral programme
- Free parking
- Wellness programme
- Company events
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Referral programme
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- customer service: 1 year (required)
Work Location: In person
Reference ID: Call Centre Handler
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