Care Package Coordinator
6 months ago
'''Duties'''
- Serve as the primary point of contact for clients, families, and healthcare professionals
- Coordinate and schedule appointments, referrals, and follow-up care
- Maintain accurate and up-to-date client records and documentation
Must have full understanding and experience with CQC, Ofstead
- Assist with insurance verification and authorization processes
- Provide administrative support such as data entry, filing, and organizing paperwork
- Answer phone calls and respond to inquiries in a professional and courteous manner
- Collaborate with interdisciplinary teams to ensure seamless care coordination
- Monitor and track client progress and outcomes
'''Qualifications'''
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Previous experience in a clerical or administrative role is highly desirable
- Proficiency in computer skills, including knowledge of QuickBooks, Google Suite, and other office software
- Strong organizational skills with the ability to prioritize tasks and manage time effectively
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy in data entry and record keeping
- Knowledge of medical terminology is a plus
- Ability to maintain confidentiality of sensitive information
- Professional phone etiquette and customer service skills
This position requires a highly organized individual with strong administrative skills. The Care Coordinator will play a crucial role in ensuring smooth operations and effective care coordination for our clients. If you are detail-oriented, possess excellent communication skills, and have experience in an administrative role, we encourage you to apply.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Job Types**: Full-time, Permanent
**Salary**: £17,410.61-£33,016.46 per year
**Benefits**:
- Language training provided
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 3 years (required)
- Administrative experience: 3 years (required)
- Care Package organisation: 3 years (required)
- new placement: 3 years (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Birmingham (required)
Ability to Relocate:
- Birmingham: Relocate before starting work (preferred)
Work Location: Hybrid remote in Birmingham
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