Care Coordinator

7 months ago


Birmingham, United Kingdom Nexus Care Services Full time

**_ Responsibilities:_**
- Manage and prepare carer’s availability and rotas on a daily and weekly basis.
- Manage our client’s requirements, preferences, and call times on a daily and weekly basis.
- Communicate effectively with our carers daily via phone ensuring ‘check in chats’ is completed.
- Work closely with the care manager on any concerns, risks, or queries with our client’s requirements.
- Consult daily with our clients checking in on their welfare and that all rota needs have been met.
- Stay up-to date with care packages changes of durations and timings.
- Ensure all rotas are completed daily and weekly and no call is left unfilled working 7-10 days in advance.
- Maintain an organised system of digital records via our care planner diary system.
- Collaborate with the recruitment team for updates on new carers coming through and collaborate with the care managers for new care package scheduling.

**_Benefits of working for Nexus:_**

Salary - £24000 per annum (dependant on experience).

Hours - 0900-1700 (Monday-Friday).

Location - Sutton Coldfield.

Holiday - 28 days a year (including Bank Holidays) & Pension Enrolment.

Development and progression opportunities with NVQ Level 3-5.

Company Laptop provided and working with a small close-knit family and friends team.

**Requirements**:

- Previous experience as an Administrator, Coordinator, or relevant role.
- Excellent computer, written and communication skills coupled with customer service and phone etiquette.
- Attention to detail, with an ability to spot errors. Experience working in fast paced environment.
- Strong analytical and organisational attributes, working to deadlines.
- Ability to work with varying seniority levels, including staff, managers, and directors.
- Required to be part of the on call team (Paid hourly)

**Benefits**

Salary - £24000 per annum

Hours - 0900-1700 (Monday-Friday).

Location - Sutton Coldfield.

Holiday - 28 days a year (including Bank Holidays) & Pension Enrolment.

Development and progression opportunities with NVQ Level 3-5.

Company Laptop provided and working with a small close-knit family and friends team.


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