Neighborhood Customer Specialist
2 months ago
BDS are currently recruiting for Neighbourhood Customer Specialists to work with a well known Housing Association.
As a Neighbourhood Customer Specialist, you will report to the Area Manager Neighbourhoods and play a crucial role in the delivery of customer service ambition. You will be accountable for holistic service delivery and ensuring we deliver our promises to customers in your area. You will be mobile working within your communities being contactable directly by your customers through a number of means including digital platforms and on the phone. You will be the lead for the local team to achieve our objectives and hold others to account for the service they provide to your customers.
Other duties include but are not limited too;
- You will carry out estate / scheme / property inspections across your area capturing issues (including basic compliance checks) and feedback with the tools provided so as to continuously improve the service so that our customers love where they live.
- Use data and insight to really understand your customers and take a lead in identifying and pre-empting and resolving local issues.
- Collaborate with key teams across Peabody and external agencies to create thriving neighbourhoods that customers love through the delivery of wider multi-disciplinary neighbourhood strategies.
This is a 3 month contract with the potential to extend.
Pay rate; £17.69ph
Working hours/ pattern; Monday
- Friday 9am
- 5pm
This is a hybrid role, one day a week office based, the rest will be vising estates and working from home.
**Job Types**: Full-time, Temporary contract
**Salary**: From £17.69 per hour
Schedule:
- Monday to Friday
Work Location: In person
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