Neighbourhood Customer Specialist

1 week ago

Cambridge, Cambridgeshire, United Kingdom Peabody Full time

What we're looking for:

  • Someone who is passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and candoattitude.
  • You'll be exceptionally organised with the ability to selfmanage a diverse and varied caseload, prioritising work effectively and delivering a firsttime fix in order to produce high quality work.
  • You will have experience within a customer facing role, preferably within housing management and ideally within the social housing sector.
  • An understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy.
If so, this role is perfect for you

A bit about the role:

As a Neighbourhood Customer Specialist, some of the key results for the role include:

  • As a Neighbourhood Customer Specialist you'll be the 'face of Peabody' and responsible for the specialist, personalised service our customers receive.
  • You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love.
  • You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families, and engaging and working with them in the management of their homes and neighbourhoods.
  • You will underpin and improve overall performance within your area, encompassing all aspects of housing management.
  • You'll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.
  • This role will require a Enhanced DBS check._

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.


The Peabody Group is responsible for more than 104,000 homes, with around 220,000 residents across London and the Home Counties.

We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.


We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained.

Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

  • Flexible and hybrid working (depending on the role)
  • Up to 30 days' annual holiday plus bank holidays
  • Competitive salaries that are benchmarked regularly against current market rates
  • Two additional paid volunteering days each year
  • Family friendly policies
  • Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
  • 4 x Life Assurance
  • Up to 10% pension contribution matched 1:1
**Are you ready to apply?

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