Customer Service 5 Days Out of 7

3 weeks ago


Erdington, United Kingdom SF Group Full time

**Job Title**: Call centre - Customer Services Advisor

**Location**: Birmingham

**Reporting to**: Customer Services Manager
Hours of Work Monday to Sunday 8am - 7pm
Working 5 out of 7 days

Your responsibilities will include, but are not limited to;
- Answer Inbound Calls
- Placing customer orders over the telephone
- To assist in handling customer complaints within expected SLAs
- To process 'Green Bags' on a daily basis.
- To ensure correct information is given to customers and stores at all times regarding orders,

queries and complaints.
- To support the Customer Service Team Leader, where required.
- To ensure any additional ad hoc duties which may be required of the CS team are completed

e.g. Data Inputting, Outbound calling.
- Ad hoc duties as and when required.
- Uphold Data Protection.

**Person Specification**:

- Previous experience within a similar role
- Excellent communication skills
- Excellent working knowledge of Excel, Word
- Able to multi task and work in a fast-paced and high volume environment and have the ability to work under pressure.



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