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Customer Service 5 Days Out of 7
3 weeks ago
**Job Title**: Call centre - Customer Services Advisor
**Location**: Birmingham
**Reporting to**: Customer Services Manager
Hours of Work Monday to Sunday 8am - 7pm
Working 5 out of 7 days
Your responsibilities will include, but are not limited to;
- Answer Inbound Calls
- Placing customer orders over the telephone
- To assist in handling customer complaints within expected SLAs
- To process 'Green Bags' on a daily basis.
- To ensure correct information is given to customers and stores at all times regarding orders,
queries and complaints.
- To support the Customer Service Team Leader, where required.
- To ensure any additional ad hoc duties which may be required of the CS team are completed
e.g. Data Inputting, Outbound calling.
- Ad hoc duties as and when required.
- Uphold Data Protection.
**Person Specification**:
- Previous experience within a similar role
- Excellent communication skills
- Excellent working knowledge of Excel, Word
- Able to multi task and work in a fast-paced and high volume environment and have the ability to work under pressure.
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