Sales Advisor

Hours of Work - 38 hrs per week on a rota to cover the store opening hours of Monday to Friday 7.30am to 6pm Saturday 9am to 6pm and Sunday is 10am to 4pm. You will work 3 days out of 7.

**Salary**: - up to c£22,000 (Full time equivalent) basic plus store bonus scheme dependent upon the store sales performance. Current annual average sales bonus earnings are around £2000.

Having recently undergone an exciting business transformation, and with new owners focusing on investment, driving sales and brand awareness, Tile Giant is looking for new colleagues to join us as a Branch Sales Assistant at our **Erdington Store.**

Serving our retail and trade customers from over 50 stores across the UK and through web sales, we offer a range of tiles from ceramic and porcelain to natural stone and mosaics, plus tiling accessories. We pride ourselves on providing quality customer service and in-depth product knowledge, whilst being at the forefront of trend-setting designs and decorative fashion.

The role of Branch Sales Advisor is integral to our business. You are the face of Tile Giant, welcoming customers in store, you have the power to make a difference to our success. Tile Giant relies on excellent customer service, therefore our Branch Sales Assistants must be willing to go the extra mile, understand what excellent customer service is and above all hold a passion for high standards. You will be provided with full training on our products, giving you the knowledge and skills to do your role well.

No day is the same here, are you ready for a new challenge?

**Main Duties include**:

- Serving customers both retail and trade
- Advising customers on products
- Stock replenishment
- Taking deliveries
- Maintaining shop standards are aesthetically pleasing to the eye
- Adhering with Health and Safety policy and procedures

NB - This role requires a degree of heavy lifting. Tile Giant have a duty of care towards ensuring all employees are kept safe during work hours, however employees also have a duty of care and responsibility to ensure they take care of their own Health and Safety. Therefore, it is a requirement that a person should be physically fit to carry out heavy loads and manual handling tasks.

**Role Requirements - We'd like to hear from you if you**:

- Are passionate about delivering a high standard of customer service
- Love talking to and learning from customers
- Able to build positive and effective professional relationships
- Hold an excellent work ethic and communication skills
- A commitment and drive to go the extra mile
- A can-do attitude
- Have a warm, friendly and approachable personality
- Have an ability to carry out manual handling duties up to 25kg
- Can be independent and flexible
- Prepared to learn all about the products and the different dimensions we offer, how the products should be used, Demonstrate them to customers
- Able to work weekends and bank holidays as required

**Benefits - What we give you**:

- Ability to earn extra every month for every sale made through our team commission scheme.
- A comprehensive induction
- Further Training and Continued Professional Development
- Birthday day off
- 22 days starting annual leave plus time in lieu for bank holidays
- Long service awards
- Pension through The People’s Pension
- Death in Service benefit of 3 x your salary
- Enhanced family leave
- Enhanced sick leave
- On site parking
- Staff discount
- PPE provided ( Steel Toe Cap boots, Gloves and uniform)

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Erdington: reliably commute or plan to relocate before starting work (required)

Work Location: In person