Housing Assistant

2 weeks ago

Erdington, United Kingdom YMCA Heart of England Full time

**Job Title: Housing Assistant**

**Responsible to: Directly: Housing Services Manager**

**Indirectly: Team Leader**

**Responsible for: Directly**: N/A

**Indirectly**: N/A

**Based at**: Erdington, Birmingham (although this base may be moved by negotiation, (according to the needs of the business)

Job Purpose

The Housing Assistant is required to assist the team to deliver a customer focused, excellent and reliable service to residents, by carrying out the full range of Housing Management functions for the team. You will support the team by monitoring performance against KPIs and producing regular reports to demonstrate that targets are being met and are in line with contracts and service agreements with local agencies.

**Duties**

1. To ensure high quality service delivery and accurate recording of data in all areas of work, working closely with the Housing Services Manager to provide a friendly point of contact with the associations residents.

a. rent and service charge setting

b. rent collection

c. rent monitoring

d. rent arrears performance and monitoring

e. processing Housing Benefit claims

f. selection and allocation process

g. providing support and guidance to residents

h. collecting former tenant arrears

i. housing management

j. voids and lettings management

k. recording, dealing with and monitoring anti-social behaviour complaints

l. Monitor progress of maintenance requests

Participate in any training identified

Respond to complaints received within the permitted timescales

2. To establish and maintain effective external relations with a range of statutory and voluntary agencies, particularly the local authority Housing Benefit Department.

3. To ensure residents are aware of and adhere to health and safety and security requirements of the building together with other terms of their licence/tenancy agreement - dealing promptly with any issues which may arise.

4. To maximise the income of residents and tenants by ensuring claims for applicable benefits are submitted on time, to increase residents and tenant’s ability to pay and reducing arrears. To monitor any payment plan/rent agreements that have been agreed. Liaising with Housing benefits to ensure the residents and tenants account is “active” and the resident/tenant is aware of their responsibility to provide any additional information required, thereby keeping arrears to a minimum.

5. To identify cases where Court proceedings need to be initiated and prepare appropriate documentation. To administer court cases by updating our IT system and sending appropriate letters to residents/tenants. To attend Court Hearings as and when required.

6. To prepare cases for eviction for authorisation by the Housing Services Manager. To complete Eviction Reports, providing detailed chronologies of arrears actions taken in line with policy and procedure.

7. At all times to act in accordance with the ethos and values of the association and the general standards expected of all employees of YMCA Heart of England, including

a) To respect and promote the association’s Christian ethos and uphold its values, namely:

- **Inspire**: We inspire people to be the best they can be through their experience and interaction with us.
- **Believe**: Our faith means that we believe in people’s potential and have confidence for a positive future.
- **Excellence**: We seek excellence and deliver quality services by setting high standards and going the extra mile.
- **Compassion**: We serve others with compassion and kindness in order to transform lives and communities.
- **Integrity**: Our ethos supports us to challenge ourselves and others to do the right thing at all times.

b) To promote a caring, helpful and unbiased attitude towards all employees, service users, trustees and members of the general public, and to maintain an impeccable standard of honesty and professionalism in all such dealings;
c) To uphold at all times the principles of equality and diversity and to report any discriminatory or abusive behaviour to your line manager (or if necessary, Senior Management) so that appropriate action can be taken

d) To adhere to YMCA Heart of England’s Health & Safety, Equal Opportunities and all other policies and procedures, and to contribute as required to their review and development

e) To carry out any other duties not detailed in this Job Description, but in line with the overall purpose of the role, as directed by your line manager

f) To promote the activities of YMCA Heart of England in a positive way to all staff, service users, other organisations and the general public.
Person Specification - Housing Assistant

**Criteria**

**Alignment with Ethos and Values**

Good understanding of, and genuine respect for, the ethos and values of YMCA Heart of England.

A wholehearted commitment to working and conducting self in accordance with the ethos and values of YMCA Heart of England.

A wholehearted commitment to promoting the associati

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