Customer Services Administrator

1 week ago


Erdington, United Kingdom The Recruitment Group Full time

Customer Services Administrator - Permanent contract to start ASAP

Location: Erdington, Birmingham

Hours of Work: 8.45am - 4.45pm - Mon - Thurs + Fri 8.45am - 4.15pm

**Salary**: £23,000pa

**Knowledge, Skills & Experience**:

- Computer skills in Opera or **SAP advantage** but not essential
- Excellent Phone Manner and ability to handle a large volume of calls
- Mechanical / Electrical aptitude
- Previous experience interpreting Spare Parts/ Customer Service Skills

**Duties**:

- Providing customer support to internal and external enquiries received by telephone - this includes parts, stock availability and pricing enquiries.
- Creating accounts for order processing
- Liaising with couriers, whether this be for proof of deliveries or deliveries enquires.
- Assisting with webstore activities, including account details, discount structures and part listings - assisting customers where necessary.
- Liaising with purchasing and technical services to obtain relevant information to help with spare part enquiries for new and existing items.
- Returns - generating returns details for customers.
- Picking/ packing of spare parts when required.
- Processing of weekly sea orders and purchase orders.

Creation of new parts on system and webstore.
- Receipting stock, ensuring correct quantities and prices are applied at all times (including foreign exchange rates).
- Perpetual Inventory counting.
- Updating minimum/ maximum stock levels.
- Assisting the Spares Manager or Team Leader when necessary.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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