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Community Paediatrics Admin Assistant
4 months ago
The Community Paediatrics Service consists of Community Paediatricians, nursing staff and a nursery nurse team, all of whom are supported by a centralised administration team.
We currently have a vacancy for an Admin Assistant / Receptionist within our Community Paediatrics Admin Team at Cross Street Clinic, Burton-on-Trent.
You will provide a confidential and efficient administrative support to the Community Paediatric team, providing reception cover when required. Ensuring patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements.
**Your main duties will include**:
- Answering and directing phone calls.
- Opening and scanning post.
- Dealing with general enquiries.
- Supporting the room bookings service.
- Using IT systems (i.e. Rio).
- Meeting and greeting visitors, clients and families.
- Provide administrative support to the Community Paediatrics Administrative Team.
You will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations, communicating to both internal and external service users.
You will need to be self-motivated, able to manage your working time effectively, able to multi-task and have excellent communication skills. You will also have a good level of education (including English and Maths), relevant typing or word processing experience and previous experience of a customer service role.
Working for MPFT
MPFT provides physical and mental health care, learning disability, and adult social care services across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. In addition, we provide services on a wider regional and national basis. We serve a population of 1.5 million and employ around 8,500 members of staff.
By joining MPFT you will become part of a diverse and inclusive team who are empowered and supported to deliver care in a way which is consistent with our values:
- putting people at the heart of what we do
- empowering people to improve care and wellbeing
- delivering better health, better care in partnership
We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals. All have an equal chance of success in achieving a role with us.
We will support your career development and progression. Membership of the excellent NHS pension scheme, generous maternity, paternity, adoption leave, pay and the option for flexible working. You will receive up to 27 days annual leave (increasing to 33 days) and the opportunity to purchase additional annual leave.
We are also proud to have a choice of staff networks that help you meet like-minded people.
The post holder will be competent and proficient in delivering the requirements of the role working as part of a multi-disciplinary team with children and young people within the Community Paediatrics Service. They will be able to demonstrate the Trust’s Values and Behaviour Framework at all times. The post holder may be required to work in a variety of settings. The post holder will provide an efficient administrative support to the team.
- Preparing letters for external posting (letters in envelopes, franking)
- Uploading paper documents onto the Rio clinical system.
- Provide an efficient reception service for patients and visitors
- To prepare paperwork/information for health promotion events including campaigns and service promotion within a variety of mediums, particularly utilising virtual platforms such as websites and social media.
- Making bookings and cancellations e.g. training places, rooms and interpreters.
- Receive, sort and distribute internal and external mail.
- Monitoring of an individual or team inbox and sign post accordingly
- To deal professionally and promptly with telephone enquiries, taking and processing messages accurately and adhering to relevant policies and procedures.
- Dealing with patient/public enquires about services - liaising with professionals where required and escalate as appropriate.
- Typing letters and reports relevant to banding.
- Providing cover for other administrative colleagues during staff absence (including Reception cover).
- Maintain an effective office support system including filing, photocopying, faxing, scanning and reception duties on behalf of the Paediatric Clinicians.
- Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements.
