Presales Solution Consultant

7 months ago

StainesuponThames, United Kingdom ServiceNow Full time

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** Job Description**

ServiceNow is currently seeking a Presales Solution Consultant to provide technical sales partnership and to provide customers with product and solution guidance. Aligned to a small cross-vertical portfolio of accounts, the Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.

**What you get to do in this role**:
The Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
- Responsible for understanding business and technical problems addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc.
- Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
- Routine interaction with C-Suite Executives and decision makers
- Interview customers both face to face and remotely to uncover their technology architecture and business needs.
- Partner with the sales teams in the customer account and strategy planning
- Lead technical discussions with your customers to help define objectives that ServiceNow can address and their business value
- Sell the value of our solution, not just the features and functions of the products
- Support and sometimes lead regional marketing events - user conferences, trade shows, webinars, etc
- Collaborate in the creation of product demo scripts and scenarios.
- Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
- Responding to Request for Information/Proposal documents
- Staying current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and leading POV/POC cycles.
- Staying current on competitive analyses and understanding differentiators between the company and its competitors.
- In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, set expectations in preparation for deployment

**Qualifications** To be successful in this role you have**:

- Probably 5-8 years of enterprise software pre-sales experience (Solution Consulting, Pre-Sales Engineering)
- Experience working with and selling to large enterprises (5000+ employees)
- Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.
- Exhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quickly
- Able to articulate and logically communicate concepts with both technical and non-technical audiences.
- Exceptional communication and presentation skills including technical and business concepts
- Understanding of and experience selling to Enterprise Architecture teams.
- Ability to understand the "bigger picture" and the business drivers around IT
- Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
- Business Travel, as necessary within the UK and occasionally international travel to the US.
- Fluency in English

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religi

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