Customer Services Adviser
4 weeks ago
**Salary**: £22,369 - £25,409 pa FTE (£8,947 - £10,163 pro-rata pa) / £11.59 ph
**Hours per week**: 14.8 - Thursday and Friday / Casual work also available
**Contract type**: Permanent / Casual work also available
**Closing date**: 23 Jan 2023 12:00
**Interview date**: 7-9 Feb 2023
**Ref**: CR1499
**About the role**:
Are you customer focused and looking for a new opportunity?
As a Customer Service Adviser, your role will be to resolve and process a range of customer enquiries at the first point of contact, both face-to-face and in our Telephone Contact Centre. You will identify and understand customer needs and provide a high-quality service to enhance customers’ experience.
This is an exciting and challenging position within our busy customer services team. Every day is a different day as we handle a broad variety of enquiries where customer focus, quality work and job satisfaction play a key part. This is a chance for you to learn different skill sets, be a part of the team, and have full support from a network of colleagues and management. There may also be a number of opportunities to progress throughout the organisation.
You will require:
- Experience of working in a contact centre or reception area
- Excellent communication and interpersonal skills
- A desire to work with people
- The ability to work as part of a team to deliver results
- The ability to learn and share knowledge
- The desire to achieve your personal best and a keen interest in personal development
- Previous experience of IT systems (Full training will be provided)
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