Customer Service Assistant

1 month ago


Horsham, United Kingdom Ben Simpson Furniture Full time

**Part-time position - Monday to Wednesday**

**Hours: 9.00am - 4.30pm**

Ben Simpson Furniture is an environmentally friendly e-commerce furniture shop, with the focus consistently on manufacturing a wide range of premium handcrafted wooden furniture from our purpose-built workshop based in West Sussex.

We are seeking an enthusiastic individual who takes pride in both their written communication and telephone manner to help in our office. You will be provided with full training by our Senior Customer Service Manager.

We have an hours lunch break daily between 12pm and 1pm. The role will be based 2 days a week in the office, with the option to work remotely 1 day a week once training is complete.

Duties and responsibilities include but are not limited to:

- Answering the telephone
- Resolving delivery issues liaising with couriers
- Order processing
- Creating workshop order boards using Excel
- Day to day office-based duties that will arise

Skills and qualifications required:

- 3+ years experience in e-commerce customer service
- Problem solving skills
- Attentiveness
- Clear communication skills
- Writing skills
- Keen attitude to learning (this will be key to developing product knowledge)
- Meticulous attention to detail
- Time management skills
- Ability to work within a team
- Proficient in Excel

**Job Types**: Part-time, Permanent

**Salary**: £13,000.00-£15,000.00 per year

Expected hours: 19.5 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift

**Education**:

- A-Level or equivalent (required)

**Experience**:

- Microsoft Excel: 2 years (required)
- E-commerce: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

Application deadline: 05/04/2024
Expected start date: 07/05/2024



  • Horsham, United Kingdom Ontrak Recruitment Full time

    **Train Dispatchers Required - Immediate Starts Available!** Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways. Competitive rates of pay and a great opportunity to kick start your career within the railway. **Job Role**:Train Dispatcher **Location: Horsham...


  • Horsham, United Kingdom First Recruitment Services Full time

    **Job Number** **ABHD** **Temp or Perm** **Permanent** - **Position: Customer Service Assistant**: - **Salary: £23,000 - £25,000 DOE**: - **Location: Slinfold**: - **Hours: Monday - Friday**: - **Benefits: Annual Bonus + Pension scheme** Customer Service Assistant Responsibilities: - Ensuring the customers’ needs are met also supporting the...


  • Horsham, United Kingdom Volkswagen Passenger Car Apprenticeships Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...


  • Horsham, United Kingdom Marks & Spencer Full time

    **Wk 1** **Sunday 12:30 16:30** **Monday Friday 15:00 19:00** **Tuesday Thursday 12:00 16:00** **Wk 2** **Monday Wednesday Saturday 15:00 19:00** **Tuesday Friday 12:00 16:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to...


  • Horsham, United Kingdom Marks & Spencer Full time

    **Week 1** **Monday Tuesday Wednesday Thursday, Saturday 15:00 19:00** **Week 2** **Sunday 12:30 16:30** **Monday Tuesday Thursday Friday 15:00 19:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile...


  • Horsham, United Kingdom Giles Smith Shoreham Ltd Full time

    Customer Service Representative Here at Giles Smith we currently have an exciting opportunity in our Yorkshire Building Society Branch Agency for a self-motivated Customer Representative who is a team player and will be passionate about delivering excellent customer service to Yorkshire Building Society customers. If you like people and enjoy delivering...


  • Horsham, United Kingdom Clearline Recruitment Ltd Full time

    Our client is looking to recruit a Customer Services Assistant to join their hardworking team in Partridge Green. Please note, possession of your own transport is required for this role due to the rural location. The ideal candidate will possess excellent customer service and communication skills, should be effective at managing their time efficiently and...


  • Horsham, West Sussex, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsThis is a temporary vacancy for 8 weeks only, working 20 hours per week. Work Pattern: Tuesday - Saturday 11:00 15:00 Due to the nature of this role, we can only accept applications if you are over 18. Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the...

  • Customer Assistant

    4 weeks ago


    Horsham, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** **This is a temporary vacancy for 8 weeks only, working 20 hours per week.** **Work Pattern**: **Tuesday - Saturday 11:00 15:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently...


  • Horsham, United Kingdom Clearline Recruitment Ltd Full time

    Our client is looking to recruit a Customer Services Assistant to join their hardworking team in Partridge Green. Please note, possession of your own transport is required for this role due to the rural location.The ideal candidate will possess excellent customer service and communication skills, should be effective at managing their time efficiently and...

  • Customer Assistant

    4 days ago


    Horsham, United Kingdom Lidl Full time

    Customer AssistantSummary £12 - £13 per hour | 20-30 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.Just like you.As a Lidl Customer...


  • Horsham, United Kingdom Griffiths & Nielsen Ltd Full time

    **Job Purpose**: Ensure customer queries are dealt with in a timely manor. Assist & support the Senior Management Team. Supporting the accounts team with queries. Ensure effective order processing is implemented and continuously being monitored for improvement. **Key Duties & Responsibilities**: Making sure excellent customer service is provided to all...


  • Horsham, United Kingdom Clearline Recruitment Ltd Full time

    Our client is looking to recruit a Customer Services Assistant to join their hardworking team in Partridge Green. Please note, possession of your own transport is required for this role due to the rural location.The ideal candidate will possess excellent customer service and communication skills, should be effective at managing their time efficiently and...

  • Customer Assistant

    1 week ago


    Horsham, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** WK1 Sun 07:00 13:00 Mon 15:00 20:00 Wed 15:00 20:00 Thu 15:00 20:00 WK2 Mon 15:00 20:00 Wed 15:00 20:00 Thu 15:00 20:00 Sat 14:00 20:00 This is a temporary vacancy **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...


  • Horsham, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Horsham Ref: VA1932 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...


  • Horsham, United Kingdom RSPCA Full time

    We have an exciting opportunity for a Customer Services Coordinator to join our Supporter Services Team on a **12 Month Fixed Term Contract**. The department acts as the first point of contact for members of the Society, donors and supporters providing support activities through comprehensive, effective and efficient data administration including financial...


  • Horsham, United Kingdom Giles Smith Financial Services Full time

    Job description **Title** Part Time Customer Representative (Yorkshire Building Society Branch Agency Horsham) **Employer** Giles Smith Shoreham Ltd Trading As Yorkshire Building Society Agency **Contract type** Part-Time Location of work Horsham **Salary** £11.44 per hour **Hours of work** Friday 9-4.30 and Saturday Mornings 9-12 Here at Giles...

  • Customer Service

    2 weeks ago


    Horsham, United Kingdom Muffin Break Full time

    We are looking for individuals who enjoy working with people, who like to be busy and work well as part of a great team. Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the...

  • Customer Service

    4 days ago


    Horsham, United Kingdom Muffin Break Full time

    We are looking for individuals who enjoy working with people, who like to be busy and work well as part of a great team. Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the...

  • Customer Service

    1 week ago


    Horsham, United Kingdom Muffin Break Full time

    We are looking for individuals who enjoy working with people, who like to be busy and work well as part of a great team. Previous catering or retail experience would be useful, but it’s really your friendly and positive attitude that we’re interested in, so don’t worry if you don’t have exactly the right skills, our training will take care of the...