Customer Service Advisor
7 months ago
Office Based
- Monday
- Friday
**About Our Client**:
Our client are a medium-sized company that specialises in providing top solutions for businesses all over the country. Their commitment to unparalleled customer service and solutions has made them a sought-after partner for businesses across various sectors.
**The Key Responsibilities for a Customer Service Advisor are**:
- Providing product information and guidance to customers.
- Resolving customer complaints in a timely and professional manner.
- Working closely with the team to meet and exceed customer service targets.
- Continually updating product knowledge to provide accurate information to customers.
- Recording and updating customer information on the company database.
- Escalating complex issues to the appropriate department.
- Contributing positively to the team and the overall customer service experience.
**The Successful Applicant**:
**A successful Customer Service Advisor should have**:
- A background in customer service
- Strong communication and interpersonal skills.
- The ability to handle difficult situations with professionalism.
- Excellent problem-solving skills.
- High level of proficiency in using computers and related software.
- A passion for providing excellent customer service.
**What's on Offer**:
- A competitive salary
- A supportive and professional work environment.
- An opportunity to grow and develop within the industry.
- A convenient location in Horsham.
- A full-time, permanent role with a stable and reputable company.
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