Customer Service Advisor
5 months ago
Our client, a not-for-profit organisation, is currently looking for a Customer Service Advisor to join their team on a worthy cause that really helps support people in the community.
**Key Responsibilities for the Customer Service Advisor**
- To provide high quality information and advice to residents
- Work as a team on the helpline platform, taking calls for people who need support, researching local support options.
- Provide excellent customer services, using active listening and explain complex so it is understood, and clients have a positive experience.
- Carry out any other tasks which may be within the scope of the role to ensure the effective delivery and development of the service.
- Support other digital channels and deliver on any digital advice contract or project at short notice.
**Key Experience for the Customer Service Advisor**
- Either previous Helpline Advisor / Call Centre / Customer Service experience
- Strong resilience and able to work independently.
- Excellent communication skills including active listening and negotiating, breaking down complex information so it is understood.
- Excellent written skills and able to write high quality case records.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£23,000.00 per year
Work Location: In person
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