Customer Service Agent

2 months ago


Horsham, United Kingdom Ben Simpson Furniture Full time

**Full-time position - Monday to Friday**

**Hours: 9.00am - 4.30pm**

Ben Simpson Furniture is an environmentally friendly e-commerce furniture shop, with the focus consistently on manufacturing a wide range of premium handcrafted wooden furniture from our purpose-built workshop based in West Sussex.

We are seeking an enthusiastic individual who takes pride in both their written communication and telephone manner to help in our office. You will be provided with full training by our Senior Customer Service Manager whom you would be working alongside.

Duties and responsibilities include but are not limited to:

- Answering the telephone
- Resolving delivery issues liaising with couriers
- Scheduling and creating posts for socials
- Order processing
- Creating workshop order boards
- Day to day office-based duties that will arise

Skills and qualifications required:

- 3+ years experience in e-commerce customer service
- Problem solving skills
- Attentiveness
- Clear communication skills
- Writing skills
- Keen attitude to learning (this will be key to developing product knowledge)
- Meticulous attention to detail
- Time management skills
- Ability to work within a team
- Proficient in Excel

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Education**:

- A-Level or equivalent (required)

**Experience**:

- customer service: 2 years (required)
- Microsoft Excel: 2 years (required)
- E-commerce: 2 years (required)

Work Location: In person

Application deadline: 12/06/2023
Expected start date: 03/07/2023


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