Customer Services Advisers

2 weeks ago


Horsham, United Kingdom Horsham District Council Full time

**Salary**: £24,294 - £27,334 pa FTE

**Hours per week**: 37 / 22.2

**Contract type**: Permanent

**Closing date**: 24 Nov 2023 12:00

**Interview date**: 5-6 Dec 2023

**Ref**: CR1627

**About the role**:
Horsham District Council is looking for a full time Customer Service Adviser and part time Customer Service Adviser (Post and Scanning) to act as a first point of contact for external and internal enquiries.

As a Customer Service Adviser, your role will be to resolve and process a range of customer enquiries, both face-to -face and in our Telephone Contact Centre. You will identify and understand customer needs and provide a high-quality service to enhance customers’ experience. You will be required to work 37 hours per week for this role.

As a Customer Service Adviser (Post and Scanning), you will have additional responsibilities including sorting incoming post for distribution, preparing outgoing mail for dispatch and scanning post/ documents to the appropriate departments. You will be required to work 22.2 hours per week across Monday, Tuesday and Friday.

These are exciting and challenging positions within our busy customer services team. Every day is a different day as we handle a broad variety of enquiries where customer focus, quality work and job satisfaction play a key part. This is a chance for you to learn different skill sets, be a part of the team, and have full support from a network of colleagues and management.

You will require:

- Experience of working in a contact centre or reception area
- Excellent communication and interpersonal skills
- A desire to work with people
- The ability to work as part of a team to deliver results
- The ability to learn and share knowledge
- The desire to achieve your personal best and a keen interest in personal development
- Previous experience of IT systems (Full training will be provided)

**About us**:
We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by offering 28 days’ annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit our Jobs and careers page to find out more about Working for Horsham District Council and Our employment commitments.

**To apply**:



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