Customer Service Administrator

2 weeks ago


Horsham, United Kingdom Fusion Personnel Full time

Customer Service Administrator

Due to its continuing success, my client is expanding and is looking for a competent Customer Service Admistrator to join their team.

We are looking for a motivated individual who wants to make a contribution in their proactive, exciting & fulfilling environment. Some demonstratable work experience would be an advantage

Key Responsibilities & Accountabilities

*Managing all aspects of the sales order administration process from enquiry to invoice

*Verifying data accuracy; correcting and reporting suspected non-conformities.

*Building relationships with clients & suppliers; collaborating to produce a successful outcome in each transaction.

*Following up quotations with customers and suppliers to determine the information necessary to close each potential order.

*Effectively resolving customer and supplier concerns.

*Expediting orders and freight enquiries; working with third party forwarders

*Managing, organising, and updating relevant data using the structured procedures and systems.

*Analysing and interpreting financial statistics and performance reports; to communicate these with the management team.

*Manipulating data across foreign currencies

*Participating in meetings, conferences/exhibitions, and team activities

*Adhering to stated policies and procedures relating to health and safety, and quality management

*Adhering to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

Key Skills
- Confident communication and interpersonal skills
- Accountability
- Proactive with excellent organisational and multitasking skills
- Ability to analyse workload and issues arising; prioritising to deliver a productiveoutcome.
- Ability to work under strict deadlines
- Effective negotiation skills with the ability to resolve issues and address concerns
- Ability to work alone or as part of a team with a high level of dedication.
- IT literate with experience of Microsoft Office (Access, Word, Excel and Outlook)
- Numerically literate - comfortable manipulating data with ability to create financial andstatistical reports using spreadsheets

This role is Monday to Friday 8.30 to 5pm or 9am to 5.30pm.

This organisation is based in Horsham town centre and does not offer parking, therefore it would be ideal for someone within walking distance or is not coming in by car.



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