Customer Support Adviser

2 weeks ago


Horsham, United Kingdom Housing Full time

**Customer Support Adviser**

**Salary Range - circa £24,500**

**Full time - 37 hours per week**

Saxon Weald is a challenging, fun, vibrant place to work, and we employ great people who are committed to our values, work hard and strive for continuous improvement to enable us to be the best we can. One of our strategic aims is to be a ‘great place to work’. We are passionate about customer service and want to increase our customer satisfaction levels while seeking to improve the way we deliver our services.

Our customer service strategy focuses on making every customer feel valued and providing a positive experience when they contact us to ask for help or support in resolving their issue. Using our Customer Relationship Management (CRM) system you will be responsible for actioning all housing management queries at first point of contact, only passing them on to colleagues if necessary. You will be dealing with a wide range of customer contacts, including rent queries, lettings, low level anti-social behaviour and property repairs.
- to further develop your knowledge and customer service skills;
- an opportunity where you can make a real difference to the service we offer
- to gain experience working in the housing sector, which is a challenging and dynamic environment, high up on the public agenda
- Central Horsham office with 27 days annual leave plus bank holidays, excellent pension options with employer contributions of 6-12%
- A balance of working in the office 3 days per week and a fully supported home/office environment 2 days per week with standard Monday - Friday working days

You will already have experience working in a busy call handling environment ideally using a CRM system. But more important to us is that you are a confident, competent and capable individual who has a positive attitude, and the potential to quickly learn and develop your skills and knowledge in this key role and become a customer service champion.

**To be successful in this role you will need to:
- have a positive attitude and genuinely enjoy working in a customer facing role
- have a commitment to getting it right first time and delivering excellent customer service
- have an empathic and positive approach;
- have good IT skills
- have the ability to manage challenging conversations and customer expectations effectively
- be strong at conflict resolution
- be a great team player
- have an interest in social housing
- problem solving skills in a fast paced environment

It’s people at Saxon Weald that make us special. Join us and you’ll be part of an exceptionally friendly and welcoming team who work hard so that together we can make a positive difference.

**Closing Date: 25**th** April 2023 Interviews: tbc



  • Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £24,294 - £27,334 pa FTE (£19,435 - £21,867 pro-rata pa) **Hours per week**: 29.6 (Mon - Thur) **Contract type**: Permanent **Closing date**: 22 Apr 2024 12:00 **Interview date**: 8 May & 9 May 2024 **Ref**: CR1651 **About the role**: Horsham District Council is looking for a Customer Service Adviser to help support our Customer Service...


  • Horsham, United Kingdom Horsham District Council Full time

    **Salary**: £22,369 - £25,409 pa **Hours per week**: 37 **Contract type**: Permanent **Closing date**: 24 Feb 2023 12:00 **Interview date**: 8-9 Feb 2023 **Ref**: CR1499 **About the role**: Are you customer focused and looking for a new opportunity? As a Customer Services Adviser your role will be to resolve and process a range of customer enquiries...


  • Horsham, United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services Associate Please note this role is a 12-month FTC Location: The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment...

  • Customer Service Associate

    Found in: Whatjobs ES C2 - 1 week ago


    Horsham, United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services AssociatePlease note this role is a 12-month FTCLocation: The Schroders Business Campus, Horsham, West SussexAre you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment services,...

  • Customer Service Associate

    Found in: beBee S GB - 18 hours ago


    Horsham, United Kingdom Schroders Remote Work Freelance Full time

    Join Benchmark Capital as a Customer Services Associate Please note this role is a 12-month FTC Location: The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment...

  • Customer Services Associate

    Found in: Talent UK C2 - 2 weeks ago


    Horsham, United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services Associate Please note this role is a 12-month FTC Location:  The Schroders Business Campus, Horsham, West Sussex Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and...

  • Customer Service

    4 days ago


    Horsham, United Kingdom NatWest Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Senior Personal Banker in...

  • Customer Assistant

    2 days ago


    Horsham, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** **This is a temporary vacancy for 8 weeks only, working 20 hours per week.** **Work Pattern**: **Tuesday - Saturday 11:00 15:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    Join Benchmark Capital as a Customer Services Associate Please note this role is a 12-month FTC Are you passionate about driving impact in the financial advisory sector and ensuring exceptional client outcomes? Benchmark Capital, a premier provider of regulatory, platform, and investment services, seeks a dedicated and customer-centric individual to join...


  • Horsham, United Kingdom BDS Full time

    BDS Recruitment are recruiting for a Inbound Customer Service Advisor based in Horsham RH12 This is a Inbound Customer Support role Monday - Friday 9am - 5pm Payrate; £11.39ph Main duties are as follows; - Inbound calls supporting residents - Good Customer service We are looking for someone who has experience taking inbound calls ideally for housing or...


  • Horsham, United Kingdom Gatwick Airport Limited Full time

    Job Requirements **'To be the airport for everyone, whatever your journey'** **Customer Service Executive** Do you want to be part of a strong culture that promotes customer-centricity? Then we have an exciting opportunity for you to represent the 2nd biggest airport in the UK within customer service. As part of our ‘Grow with Gatwick' initiative...


  • Horsham, United Kingdom Ceres Power Limited Full time

    **DIRECT APPLICANTS ONLY** **Purpose of the Job**: The commercial customer liaison officer and administrative assistant provides direct service to Ceres customers and planning for the demands of the commercial team. **Position Summary**: **Key Responsibilities**: - Providing support to the Ceres customer liaison officer to: - Build sustainable...


  • Horsham, United Kingdom West Sussex County Council Full time

    At West Sussex County Council (WSCC) we have an opportunity for a Support Assistant to make a real difference in supporting Mental Health in Children. Thought-Full, Mental Health Support Teams sit alongside Our Educational Psychology Service (EPS) supportingthe delivery of the Local Authority's wellbeing strategy and Special Educational Needs and Disability...


  • Horsham, United Kingdom Assurity Consulting Ltd Full time

    AdministratorAre you an administrator with excellent customer service skills and a keen eye for detail? Are you looking for a career and opportunity to develop?About the Administrator RoleAs Administrator your role will be to support our Consultants by liaising with our customers and producing quality bespoke reports. You will join a team of administrators...


  • Horsham, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Ford Mazda Dealerships in Horsham. You do not need automotive experience to be successful in this role - we will train that,...

  • Mortgage Broker

    4 days ago


    Horsham, United Kingdom Bryn McMillan Consulting Full time

    **Overview**: Rare opportunity for a CeMAP 1 qualified trainee mortgage broker or trainee mortgage adviser to work for one of the best-known estate agency brands in the Horsham area. **Main Duties**: A rare opportunity has arisen for a trainee mortgage broker or trainee mortgage adviser possessing the minimum of the CeMAP 1 qualification to join an...


  • Horsham, United Kingdom Marks & Spencer Full time

    **Week 1** **Monday Tuesday Wednesday Thursday, Saturday 15:00 19:00** **Week 2** **Sunday 12:30 16:30** **Monday Tuesday Thursday Friday 15:00 19:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the store with a smile...


  • Horsham, United Kingdom Marks & Spencer Full time

    **Wk 1** **Sunday 12:30 16:30** **Monday Friday 15:00 19:00** **Tuesday Thursday 12:00 16:00** **Wk 2** **Monday Wednesday Saturday 15:00 19:00** **Tuesday Friday 12:00 16:00** **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to...


  • Horsham, United Kingdom Southern Housing Group Full time

    Role: Customer Experience Advisor (Market Research) **Salary**: £14,566 per annum **Location**: Spire Court, Horsham Contract type: Permanent Hours: 23 hours per week Closing: 21/02/2023 At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the...

  • Administrator

    3 weeks ago


    Horsham, United Kingdom Premier Work Support Full time

    **About the role**: **Key Skills**: - Excellent communication skills, both written and verbal with a polite telephone manner - Strong organisational and time management - Competent use of Word and Excel - The ability to multi task whilst maintaining attention to detail You will NOT require any specific experience within recruitment, as you will receive...