Thought-full Mental Health Support Assistant

2 weeks ago

Horsham, United Kingdom West Sussex County Council Full time

At West Sussex County Council (WSCC) we have an opportunity for a Support Assistant to make a real difference in supporting Mental Health in Children. Thought-Full, Mental Health Support Teams sit alongside Our Educational Psychology Service (EPS) supportingthe delivery of the Local Authority's wellbeing strategy and Special Educational Needs and Disability (SEND) strategy across educational settings, children, young people, and families throughout West Sussex.

In this role you Play an integral part in ensuring that the Thought-Full team provides advice and support to schools and settings, for children and young people who experience mental health and emotional wellbeing difficulties. Without you providing organisationand support to the team we are unable to deliver a real difference into our service users life.

For more information, please visit both our **Thought-Full website** and our **Education, Children and Families** page on our West Sussex County Council (WSCC) website. If you are interested in making a difference and working in a friendly and supportive team with a role that offers variety and challenge then this couldbe the role for you.

**Salary**:£ 21,575 to £21,968 per annum

**Working Pattern**:Full time (37 hours per week)

**Contract Length**:Permanent

**Location**:Horsham or Crawley, supporting the North of the County. Your location will be agreed with you and there are flexible working options including working from home.

As a Support Assistant you will be responsible for providing a reliable, efficient, and effective high-level administration relating to the delivery of the Service. This includes processing referrals, inputting data accurately, maintaining records, producingreports, and providing day to day support.

You will work closely with Team Leaders, Therapists, Educational Psychologists and Education Mental Health Practitioners within Schools and act as a central point of organising activities. You will be able to respond to queries from schools, parents, andservice users, providing information and guidance.

You will also assist in maintaining effective partnerships with a range of organisations and outside bodies (i.e., Early Help Hubs, General Practitioner's, Head Teachers, voluntary sector, and other Mental Health providers) to ensure local community needsare met in the most effective way. We are looking for someone with a passion for supporting and advising others, who has confidence to deal with a range of queries, some of which may be challenging.

**Experience and Skills**

You will need to be self-motivated and a team player with integrity, openness and an awareness of others. You will need to have excellent time management, organisational, and communication and interpersonal skills. You must be able to travel throughout theCounty including to locations that are not always accessible by public transport. In addition you should also be able to demonstrate the following:
**Key Skills**:

- Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information/advice/ guidance where appropriate.
- Ability to work as part of a team completing shared tasks in order to deliver a service to others.
- Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals.
- Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
- Analytical and judgement skills in order to effectively assist with customer queries.
- Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

**Qualifications and/or experience**:

- 4 GCSEs with A-C passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy.
- An IT qualification or equivalent experience demonstrating good working knowledge of IT systems/procedures.
- Experience of dealing with the public and providing an excellent customer service providing specialist information, advice, and guidance.
- Level 3 Information, Advice and Guidance qualification. Desirable
- Experience in the delivery of child or family support services in the statutory or non-statutory sector - Desirable

**Rewards and Benefits**

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewardedfor the work they do. In addition to working within a great team and a competitive salary you will have access to:

- 24 days annual leave + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme
- A range of flexible working options

For a full list of the benefits offered to you as a West Sussex County Council employee, you can find this at our **Rewards and Benefits page.**

The reference number for this role is **CAFHE04070**.

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