Cpst Care and Support Broker

1 month ago

Horsham, United Kingdom WSCC Full time

**About Us**
Are you good at co-ordinating and seeking out information? Have a passion for supporting others? Join us as a Care and Support Broker and a make a difference.

Why not check out our **Combined Placement and Sourcing Team (Adult Services) campaign page** for more information.

**About The Job** Salary**: £25,409 to £27,852 per annum
**Working Pattern**: Full-time (37 hours per week)
**Contract Length**:Permanent
**Location**: County Hall North (Parkside), Horsham

In this exciting opportunity, you will be at the forefront of supporting our customers to access appropriate and effective care and support services.

**As a Care and Support Broker, you will**:

- Report directly to the Placement and Sourcing Lead (or Deputy Lead)
- deliver care planning, sourcing, and purchasing functions for people requiring care and support who may be discharged from hospital, or those with longer term care needs.
- Develop extensive knowledge and specialist skills within customer groups and service types.
- Be adaptable and skilled to support the team to respond to changing demands and pressures.
- Work closely with customers, their families or representatives in planning effective care and support services. You will liaise regularly with other West Sussex County Council (WSCC) services and those from other stakeholders including NHS services and care providers.
- Be passionate about customer service and enabling people with care needs to access the right support.
- Support equality and diversity and respect anyone working for or in contact with WSCC.

Care and Support Broker roles are mainly office based with occasional travel and work during standard office working hours on weekdays between 9am and 5pm. You may have a background in health or social care already or you might have really good transferable skills from other sectors.

All West Sussex County Council (WSCC) employees have a WSCC location as their contractual work location, however we do operate a ‘Smarter working’ approach, this is something that you agree locally with your manager, for what works best for you, your role and your team. More details will be shared once you start working.

**Experience and Skills** Key Skills**:
1. Able to support the planning and arranging of customer focused and strengths based services for people with care and support needs.

2. Able to accurately relay information to service providers and health and social
care colleagues to enable appropriate services to be sourced quickly.

3. Able to organise / prioritise work, work independently, and work under
pressure and to tight deadlines.

4. Able to interpret intelligence received to determine risks and communicate
safeguarding and service quality issues through the relevant channels.

5. Excellent written, verbal, influencing and negotiation skills.

6. Sound and accurate IT and keyboard skills.

**Qualifications and/or experience**:

- GCSE English and Maths, or equivalent qualification or experience operating

at this level of literacy and numeracy
- Good up-to-date working knowledge of legislations and organisational policies

relevant to the specialist area of the post e.g. Care Act (2014), Hospital

Discharge Guidance 2020, Mental Health Act (1983) etc.
- Experience of monitoring data and information including financial material

and using a range of IT and data systems.
- Good understanding of office systems and practices related to carrying out a

health or social care role.
- Experience of influencing and negotiating with individuals, stakeholders and

service providers - Desirable
**Rewards and Benefits**
For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our **Rewards and Benefits** page.

**Further Information**
The reference number for this role is **CAFHE04469**.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you

Job Reference: CAFHE04469

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