Customer Experience Advisor

3 weeks ago


Horsham, United Kingdom Southern Housing Group Full time

Role:
Customer Experience Advisor (Market Research)

**Salary**:
£14,566 per annum

**Location**:
Spire Court, Horsham

Contract type:
Permanent

Hours:
23 hours per week

Closing:
21/02/2023

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Our values are at the HEART of what we do. You will always be honest, working with integrity and respect. You will ensure your team remains efficient and responsive, delivering our People strategy. You will be accountable for your business area and will inspire colleagues to be always both professional and respectful. By being committed to equality, diversity, and inclusion, you will be a trusted and respected colleague.

The Role

As a Customer Experience Advisor, you will actively contact our customers to gain feedback on their experiences. You’ll use your effective and friendly communication skills to ask customers questions about our services and to identify ways in which we can improve.

Another key part of the role is supporting the Service Improvement Team to gather important insights to inform service improvement plans.

The location

We’re flexible with the office location as it depends on which is most convenient for you. So, you’ll be based at one of the following:
- Our modern, vibrant office in the heart of the historic Horsham town; being a convenient location which is close to a selection of shops, bars and restaurants and just a 5-minute walk from the train station- Our office in Farringdon, the buzzing yet cultural area of London which is centrally located and easy to access via various means of transport.- Our friendly office ‘The Courtyard’ in the centre of Newport, Isle of Wight, close to various amenities and local transport.

We also need to let you know that we’ll be moving out of our Spire Court office in Horsham in 2023. So, after that, this role will be relocated to another office which may include, but not limited to our offices in Croydon or our Head office in Farringdon.

Our Croydon office is a 10-minute walk from Croydon train station and nestled amongst various shops, restaurants, and bars. An ideal place to not only work but to socialise once your working day is done

What you’ll have- Exceptional communication and questioning skills- Ability to demonstrate effective problem solving- Impeccable attention to detail, ablet to capture accurate information and identify ways to enhance service delivery- To be target driven, ensuring that we speak to a wide variety of our customer base- Experience of working in a ‘customer first’ environment

Benefits in working with us- A starting salary of £22,000 per year (pro-rata for part-time hours)- 23 days holidays (plus public holidays) and as we close between Christmas and New Year, we give you another 3 days bonus- The chance to buy additional leave- £250 in vouchers as part of our colleague referral scheme- Ongoing support for your wellbeing- An inclusive environment where it’s OK to be you

Rest assured, that working with us will empower you to be
_you,_ with a real sense of purpose and pride in everything you do.
- Should you be shortlisted for interview, you will receive a copy of the full job description to aid you in preparing for your interview._



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