Trainee Sales Advisor

2 months ago

Horsham, United Kingdom Hendy Group Full time

**Flexible working hours - full time or flexible part-time patterns available. See below for details.**

We have an exciting opportunity for a Parts Trainee Sales Advisor to join our busy Parts Plus Distribution Centre in Horsham. You will play an important role within a dedicated team responsible for prospecting, converting and retaining repeat customers for Parts Plus products across the Hendy Group and on behalf of Ford.

This opportunity is a great match for those with a background in hospitality, contact centres, and customer care. No previous experience is required as this is a supportive environment where full training will be given so this is perfect for those taking their first steps in their career.

**The Opportunity**:
As a Parts Trainee Sales Advisor, you will:

- Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
- Ensure telephone enquiries are promptly dealt with.
- Own and deliver your individual sales objectives consistently across each month.

**Role responsibilities will include**:

- Keeping in regular contact with our customers, introducing them to relevant offers that may interest them.
- Assisting the Parts Sales team by conducting outbound prospecting and lead generation activity to deliver warm, qualified sales leads into the business.
- Managing inbound enquiries (telephone and digital/online) in a timely and effective manner, delivering the highest standards of customer satisfaction and customer service.
- Maintaining a high level of current product, process and system knowledge to deliver the very best expertise and service for our customers and ensure repeat custom.

**This position is open to those looking for flexible full-time **_or_** part-time opportunities**:
**Full-time**: 45 hours a week across Monday to Friday (8am to 5.30pm) and 1 in 3 Saturday mornings on a rota (8am to 12.30pm)

**Part-time**: Flexibility regarding number of days per week / hours per day, preferences to be discussed at interview.

**The Rewards**:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal and professional development. In addition, you can expect the following benefits:

- Life insurance;
- 23 days holiday, increasing with length of service;
- Pension scheme;
- Bespoke induction and learning programme and ongoing development throughout your career;
- Discounts on new vehicle, used vehicle, service and parts purchases; and
- Various perks and discounts with high street and online retailers and services.

**About You**:

- Self-motivated and reliable, able to work on own initiative and as part of a team;
- Passionate about delivering an exceptional customer experience;
- Adaptable multi-tasker with good organisational skills, able to work well within a busy environment, and meet deadlines;
- Strong communication, negotiation, and interpersonal skills, with a confident telephone manner;
- Empathetic and able to handle difficult conversations;
- A good standard of verbal and numerical reasoning with the ability to analyse and interpret information quickly, and a keen eye for detail;
- A full UK driving licence (advantageous but not essential).

**The Company**:
Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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