Office and Helpdesk Manager

2 weeks ago

Livingston, United Kingdom Page Personnel Finance Full time

Our client is looking for an Office and Helpdesk Manager

**Client Details**

A leading tech business

**Description**

Key areas of responsibility and accountability comprise:

- Maintain strong communication with telecom and print clients.
- Obtain quotes for equipment parts and connectivity for internet and phone lines then place orders as required.
- Ensure paperwork, including finance documents and client contracts are filed and maintained.
- Purchasing of items for both customer and staff needs, including but not limited to IT equipment, severs, phones, general office equipment.
- Oversee purchase orders - purchasing items for customers and staff as required, ensuring clients provide purchase orders, completion of purchase order sheet.
- Management of invoices, including call and meter invoicing, issue of statements and ensuring timely payment by clients, invoicing relevant internal purchases to clients and answering queries.
- Maintenance of profit sheets.
- Full maintenance of remote management tool for printers in the field.
- Track and maintain renewals of licences for customers.
- Manage ticketing service, Syncro, to ensure jobs are updated for the Engineers.
- Ensure timesheets are inputted correctly by staff.
- Management of company credit cards, call bills, company vehicles and staff IT equipment.
- General office admin activities as required.

Other duties will include:

- Organisation of team building events, dinners and organising birthday gifts for staff from the company.
- Any other activities as may reasonably be required by the line manager from time to time.

**Profile**

Essential requirements:

- Previous administrative/office management experience.
- Experience working in a customer service orientated role.
- Confident user of Microsoft packages and able to pick up IT systems quickly.
- Awareness of SAGE for invoicing purposes.

Desirable requirements:

- Experience managing a busy IT Service Desk.
- Experience with Gamma Portal or equivalent (telephone provider).
- Experience with Syncro or equivalent (ticketing service).
- Knowledge of aBILLity or equivalent (call billing platform).

**Job Offer**

A competitive salary and nice working environment

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