Customer Service Call Handler

2 weeks ago


Livingston, United Kingdom Office Angels Full time

**Are you a talented communicator who naturally builds strong customer relationships?**:

- **Do you enjoy providing a first-class level of Customer Service?**:

- **Do you love helping others and making them feel valued?**

Office Angels Livingston are collaborating with a fast paced and innovative team for a customer service call handler. The role is perfect for someone who is naturally confident working on the phone or who has worked in a Customer Service role and is lookingfor a new challenge. The ideal employee will have a great willingness to learn and progress with great people and telephone skills. Based in Livingston, West Lothian, this is a approx. 6 weeks temporary position. core hours are Monday - Friday, 38hours perweek, hybrid working and the rate of pay is circa £22000.

**Role overview**:
**Duties include**:

- Processing of repair reports, work orders and payments
- To log and update all calls on the call management system.
- To ensure all required information is gathered and recorded in a clear and concise manner
- Completing tasks and projects assigned within time frames set
- To maintain a high degree of customer service for all support queries in line with company standards
- To where possible find a resolution to each customers call or query

**Skills and experience required**:

- A naturally curious, tenacious, and outgoing personality
- A confident communicator with the ability to talk with people of all levels
- Great attention to detail with high levels of accuracy
- A competitive team player whilst having the ability to work as an individual
- Excellent customer service skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


  • Account Handler

    2 weeks ago


    Livingston, United Kingdom Search Consultancy Full time

    Account Handler If you are someone who enjoys providing a first class customer service and building relationship with people this role could be for you. Our client who are a leading manufacturing organisation in the Luxury goods industry, have an exciting opportunity for an Account Handler to join them on a 12 month fixed term contract. You will be...


  • Livingston, United Kingdom SRS Care Solutions Full time

    Weekend On Call posts - temp until December 2023 SRS Care Solutions have an exciting opportunity for 2 on call posts. Hours are averaged at 11 hours per week. Working hours are one weekend on one weekend off. Saturday and Sunday 6.30 am to 12 noon and 3pm to 8.30pm. This role is to answer telephone enquiries in relation to care delivered to our service...


  • Livingston, United Kingdom Bridge of Hope Full time

    The Recruitment Co are recruiting an immediate start for a Warehouse Logistics Administrator for our client in the Livingston area. This will be a temporary to permanent position and based full time onsite **Main Duties** - Administration duties - Driver communication - Document processing - Updating systems and time sheets - Customer service calls and...

  • Customer Service Lead

    3 weeks ago


    Livingston, United Kingdom Escape Full time

    Who are we looking for? We are seeking an individual to join our client's team in the role of Customer Service Lead. As a vital member of our Supply Chain structure, the Customer Service Lead will play a pivotal role in ensuring the seamless processing of orders and maintaining exceptional customer satisfaction. Reporting directly to the Supply Chain...


  • Livingston, United Kingdom Search Consultancy Full time

    **Outbound Customer Service** **Location -**Gyle, Edinburgh **Hours -**Monday to Friday 9-5pm **Pay -** £10.20 per hour **Start Date -**Monday 21st November (non-negotiable) Are you enthusiastic for a new career challenge? Our client is one of the largest water retailers in the UK providing a range of services to over 200,000 business customers...

  • Customer Service Lead

    Found in: beBee S GB - 3 days ago


    Livingston, United Kingdom Unitrunk Full time

    Customer Service Lead Location: Livingston, EH54 8ASSalary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00 Customer Service Lead - Benefits: • Competitive Salary (£31 - £33K per annum, DOE)• 33 days holiday per year (inclusive of public holidays)• Contributory...


  • Livingston, United Kingdom Sky Early Careers Full time

    Customer Service ApprenticeshipLocations: Dunfermline and LivingstonSalary: £22,300 per annumDuration: 12 monthsQualification: SVQ in Customer Service Level 6Start Dates: Dunfermline October 2024Livingston September 2024HeaderIdentify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on...


  • Livingston, United Kingdom Sky Early Careers Full time

    Customer Service ApprenticeshipLocations: Dunfermline and LivingstonSalary: £22,300 per annumDuration: 12 monthsQualification: SVQ in Customer Service Level 6Start Dates: Dunfermline October 2024Livingston September 2024HeaderIdentify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on...


  • Livingston, United Kingdom Lewis Henig Joinery Ltd Full time

    Lewis Henig Joinery is a family business with over 12 years of experience, we take great pride in our quality of workmanship, being fair and competitive, striving to deliver excellent customer service. We are looking for an experienced customer service professional who can work in a fast paced office / showroom environment. - Excellent customer service...


  • Livingston, United Kingdom Sky Early Careers Full time

    Customer Service ApprenticeshipRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Locations: Dunfermline and LivingstonSalary: £22,300 per annumDuration: 12 monthsQualification: SVQ in Customer Service Level 6Start Dates: Dunfermline October 2024Livingston September...


  • Livingston, United Kingdom Sky Early Careers Full time

    Customer Service ApprenticeshipRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Locations: Dunfermline and LivingstonSalary: £22,300 per annumDuration: 12 monthsQualification: SVQ in Customer Service Level 6Start Dates: Dunfermline October 2024Livingston September...


  • Livingston, United Kingdom Search Consultancy Full time

    **Customer Service Processor** **Location**: Livingston **Hours**:Monday to Friday, 1:30pm - 10:00pm (non-negotiable) **Pay**:£25,000 per annum **Start Date**:ASAP Are you looking for a challenging new career path? We looking to engage with talented individuals who have a strong attention to detail and thrive working in a fast paced environment. In...


  • Livingston, United Kingdom Search Consultancy Full time

    **Customer Service Processor** **Location**: Livingston **Hours**:Monday to Friday 6am - 2:30pm (non-negotiable) **Pay**:£25,000 per annum **Start Date**:ASAP Are you looking for a challenging new career path? We looking to engage with talented individuals who have a strong attention to detail and thrive working in a fast paced environment. In...


  • Livingston, United Kingdom Unitrunk Full time

    Customer Service LeadLocation: Livingston, EH54 8ASSalary: £31 - £33K per annum, DOE + BenefitsContract: Permanent, Full timeHours of Work: Monday to Thursday 08.00 to 17.00 Friday 08.00 to 13.00Customer Service Lead - Benefits: Competitive Salary (£31 - £33K per annum, DOE) 33 days holiday per year (inclusive of public holidays) Contributory Pension...

  • Customer Service

    7 days ago


    Livingston, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Livingston - You’ll be...

  • Customer Service

    7 days ago


    Livingston, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Livingston - You’ll be...

  • Customer Service

    4 days ago


    Livingston, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Livingston - You’ll be...


  • Livingston, United Kingdom Xcite West Lothian Leisure Full time

    **CUSTOMER SERVICE ASSISTANT (ATHLETICS)** - Seasonal Fixed Term Contract until September 30th 2024_ - 7.5 hours per week_ **Job Purpose - overview** Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make...

  • Customer Advisor

    3 days ago


    Livingston, United Kingdom Trusted Energy Advice Full time

    We’re currently seeking a Call Centre Representative to work as part of our customer facing compliance team **In this role you will**: - Work to agreed targets daily - Deliver great customer service and help people accordingly based on the information they provide - Ensure that we are delivering quality leads to our clients and are being compliant in the...


  • Livingston, United Kingdom Pentland Brands Full time

    2 May 2023 Job ID: 1168 - Customer Operations - Livingston - Permanent - Full Time The role you’d play: - Tracking orders and answering order queries - Answering phone calls from dealers, consumers, and account managers - Investigating discrepancies and misroutes with our EU Logistics partner - Solving problems around orders, deliveries, ledgers,...