Aftersales Leader

2 months ago

Nottingham, United Kingdom Pendragon Full time

**Aftersales Leader**

**CarStore Nottingham**

**£49,000 OTE with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Can you bring your own #CarStoreStyle to a new career as **Aftersales Leader** at CarStore Nottingham?

Reporting into the Head of Business, the Aftersales Leader will need to be fully engaged with the organisational strategy, understanding how their own crew’s efforts assist the goals of the division. As Aftersales Leader, you will need to be highly driven and motivated as although you will be running a small department, the workload will be both fast paced and high volume.

**As Aftersales Leader, your responsibilities will include**:

- Ensuring all warranty and repair work is carried out and adheres to CarStore standards
- Maximising efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
- Championing a great customer experience
- Ensuring your CarStore is a Centre of Excellence for all best practices and processes
- Setting clear targets and KPIs for Crew Members within your department and working to excel and over-achieve these targets, whilst making sure the team continuously give an outstanding customer experience
- Maintaining a safe working environment and that processes are followed that adhere to health and safety regulations
- Guaranteeing first-class levels of customer service to achieve a high CSI score for the department

**Requirements to be successful in this position**:

- Successfully lead or supervised within a service department or small workshop, constantly achieving and exceeding targets
- An exceptional engaging leadership style, always striving to get the best results out of your team
- Excellent knowledge of consumer and vehicle legislation

Our team members are friendly, driven, successful and always looking to improve our business and their own skill sets and experience. We always strive to recognise the hard work and achievements of our team members with excellent benefits, incentives, training and career development.

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