Digital Customer Advisor

3 months ago


Nottingham, United Kingdom Pendragon Full time

**Digital Customer Advisor**

**Pendragon Head Office**

**12 Month Fixed Term Contract**

**£21,744 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Reporting into the Digital Engagement Leader, the Digital Customer Advisor will be responsible for actioning digital enquiries and aftersales bookings from our new and existing stakeholders.

**What does the role of Digital Customer Advisor involve?**
- Working several online portals to generate bookings for customers who are due for a service, MOT or require a repair on their vehicle, using our systems and amending customer bookings via the system
- Responsible for delivering a floorless digital service to our customers, through written communication
- Responsible for ensuring Live chats and SLA’s are answered and made in a timely manner
- Accountable for your own targets, and ensuring processes are followed to deliver excellence to our customers whilst working towards KPI’s

**What do you need to succeed in the role of Digital Customer Advisor?**
- Great communication and literacy skills
- A passion and desire to deliver excellence in customer service
- Enthusiasm and be action orientated
- Confidence to work across a range of systems and tools efficiently and effectively (MS Office & Dealer Management System - DMS)
- Confident, clear, and polite manner
- Understanding of Data Protection & GDPR legislation

Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others.



  • Nottingham, United Kingdom Pendragon Full time

    **Digital Customer Advisor** **Head Office** **12 Month Fixed Term Contract** **This is a Hybrid role with the expectation to work from our Head Office every Tuesday & Wednesday** **£21,744 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing...

  • Customer Advisor

    3 months ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Pendragon Full time

    **Digital Customer Advisor** **Head Office** **This is a Hybrid role with the expectation to work from our Head Office every Tuesday & Wednesday** **£23,872 basic salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...

  • Client Advisor

    3 months ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    About the RoleWe are seeking a skilled UX Designer to join our team at Digital Waffle. As a UX Designer, you will play a crucial role in shaping the customer journey on our e-commerce website.Key ResponsibilitiesEdit and regularly improve digital assets on our website, including banner advertisements, graphics, and landing pages.Make changes using Adobe...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    About the RoleWe are seeking a skilled UX Designer to join our team at Digital Waffle. As a UX Designer, you will play a crucial role in shaping the customer journey on our e-commerce website.Key ResponsibilitiesEdit and regularly improve digital assets on our website, including banner advertisements, graphics, and landing pages.Make changes using Adobe...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Title: Customer Success ManagerLocation: Remote (with 1 day a week in-office collaboration)Salary: £30,000 per annumJob Description:We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Title: Customer Success ManagerLocation: Remote (with 1 day a week in-office collaboration)Salary: £30,000 per annumJob Description:We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time £40,000

    About the RoleWe are seeking a highly motivated Digital Marketing Manager to join our dynamic team at Digital Waffle. As a key member of our marketing team, you will be responsible for developing and executing comprehensive digital marketing strategies across multiple channels.Key ResponsibilitiesDevelop and execute digital marketing strategies to drive...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time £40,000

    About the RoleWe are seeking a highly motivated Digital Marketing Manager to join our dynamic team at Digital Waffle. As a key member of our marketing team, you will be responsible for developing and executing comprehensive digital marketing strategies across multiple channels.Key ResponsibilitiesDevelop and execute digital marketing strategies to drive...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Title: Customer Success ManagerLocation: Remote with occasional in-office collaborationSalary: £30,000 per annumJob Description:We are seeking a highly skilled Customer Success Manager to join our team at Digital Waffle. As a key member of our organization, you will play a crucial role in ensuring our clients have a seamless and positive experience with...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time £35,000 - £40,000

    About Digital WaffleDigital Waffle is a leading direct-to-consumer brand that is committed to delivering exceptional digital experiences to our customers.Job DescriptionWe are seeking a highly skilled Digital Designer to join our team in Nottingham. As a Digital Designer, you will be responsible for creating and editing digital assets for our website,...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time £35,000 - £40,000

    About Digital WaffleDigital Waffle is a leading direct-to-consumer brand that is committed to delivering exceptional digital experiences to our customers.Job DescriptionWe are seeking a highly skilled Digital Designer to join our team in Nottingham. As a Digital Designer, you will be responsible for creating and editing digital assets for our website,...


  • Nottingham, United Kingdom Muscle Food Limited Full time

    **General Description** The Customer Support Team provides world class customer service via digital channels to thousands of consumers across the UK. As part of our growing Customer Support strategy, we have an opportunity for an experienced Customer Support Advisor to join the team. The successful individual will be the voice of Musclefood Customer...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job DescriptionA rapidly growing, leading Pet Food supplier is seeking a highly motivated Digital Marketing Manager to join their dynamic team. This is an exciting opportunity to contribute to the growth of a company that is making a positive impact on the world.**Job Title:** Digital Marketing Manager**Location:** Remote**Salary:** up to £40K**Key...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job DescriptionA rapidly growing, leading Pet Food supplier is seeking a highly motivated Digital Marketing Manager to join their dynamic team. This is an exciting opportunity to contribute to the growth of a company that is making a positive impact on the world.**Job Title:** Digital Marketing Manager**Location:** Remote**Salary:** up to £40K**Key...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Opportunity at Digital WaffleA rapidly growing, leading Pet Food supplier is seeking a highly motivated Digital Marketing Executive to join their dynamic team.About the RoleWe are looking for a talented individual to lead our digital marketing efforts and drive business growth. As a Digital Marketing Executive, you will be responsible for developing and...


  • Nottingham, Nottingham, United Kingdom Digital Waffle Full time

    Job Opportunity at Digital WaffleA rapidly growing, leading Pet Food supplier is seeking a highly motivated Digital Marketing Executive to join their dynamic team.About the RoleWe are looking for a talented individual to lead our digital marketing efforts and drive business growth. As a Digital Marketing Executive, you will be responsible for developing and...