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Food and Beverage Assistant

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Conwy, United Kingdom Adventure Parc Snowdonia Full time

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

This year, 2021, will see still more exciting developments. We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for **Food and Beverage Assistants** who share our passion for adventure, hospitality and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

This role will be working in a dynamic environment, with responsibility for ensuring that customers receive an outstanding experience. You and the food and beverage team will need to work effectively and efficiently to maximise customer spend whilst delivering exceptional customer service.

**Main Duties and Responsibilities**
- Ensure ‘best practice’ in all customer interactions exceeding their expectations
- Ensure safe and appropriate running of all food & beverage operations in our surf side Bar, Deli and Adrenaline Indoors cafe
- Maintain a tidy and proper working environment for all staff and customers
- Communicate clearly between the customer and kitchen
- When required order front of house and bar stock
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Cellar management
- Be proactive in ensuring all customers are welcomed in a timely and appropriate manner
- Cashing up of tills
- Always represent the company in the correct way
- Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
- Any other duties as appropriate

**Key Skills / Experience Requirements**
- An energetic, confident, friendly and motivated personality
- At least 1 year of catering experience
- Highly focused on delivering excellent customer service
- Ability to work using your own initiative, autonomously as well as part of a team
- A flexible approach to work with a positive attitude

**Desirable Skills and Experience**
- Level 1 or 2 Food safety qualification
- Basic food hygiene
- Barista trained
- Experience of serving alcohol and laws related to this
- Experience of ordering stock
- Welsh speaker - desirable

**Additional Information**
- Weekends and holidays are our busiest periods, your working week will reflect this
- You will be given a variable shift pattern
- You may be required to work both sites, both Adventure Parc Snowdonia and the Hilton Hotel
- This role is open to direct applicants only: no agencies please

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

**Salary**: £10.50 per hour

Ability to commute/relocate:

- Conwy LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: F&B Asst APS