Programme Administrator

6 months ago


Guildford, United Kingdom InHealth Group Full time

**About The Role**:
**Job title**: Programme Administrator - Data

**Salary**: £25,000 - £27,597

**Hours**:22.5 hours per week

**Location**: Jarvis Centre, Guildford, Surrey

**Introduction**:
InHealth is the largest NHS Breast Screening Programme (NHSBSP) provider in England and our Surrey and North East Hampshire (also known as ‘the Jarvis)’ Breast Screening Service (BSS) that has an eligible population of approximately 186,000 women invited to screening over a 3-year screening round, is the largest of all our breast screening services in England. The staffing structure has over fifty members of staff.

The static breast screening unit is located at the Jarvis Breast Centre and provides screening and assessment service. Screening is also carried out on five mobile units covering a large geographical area throughout Surrey and North East Hampshire. Screening patients are referred to six NHS Trusts for surgical and oncological treatment.

**What you will do**:
You will provide administrative and planning support to the breast screening department, updating and communicating the National Breast Screening Key Performance Indicators (KPI’s) through regular commissioner, organisational and programme board meetings. You will manage administrative processes through the development of high-quality communication, data and information systems, working in close collaboration with clinical and non-clinical members of staff to ensure patient information meets the requirements of clinical care and that an efficient, effective and client focused service is provided to women in accordance with national standards.

**What you are responsible for**:

- To ensure the KPI national and internal reports are run on a timely basis
- To provide key financial statics relating to screening to Programme Manager and financial teams
- Ensure all National KPI reports are submitted in a timely manner
- To ensure the KPI dashboard is updated and maintained as per the schedule
- To escalate to admin manager any potential breaches to the service in a timely manner
- To support the planning meetings by producing utilisation stats
- Understand the fundamental criteria of all the NHSBSP KPI’s
- Extraction of data from various sources such as Crystal
- Maintain and ensure the KPI dashboard is updated
- Produce reports and stats as required as per the service requirements
- Work closely with the director and deputy director of screening in supporting Film reading stats as required
- To assist in the administration department during annual leave as required
- Be able to work with IT systems such as Crystal reports, BS Select and NBSS (National Breast Screening System)
- Work to and have full knowledge and understanding of the relevant National Health Service Breast Screening programme (NHSBSP) guidelines and support the service quality management service (QMS) processes/audit schedule
- Work on own initiative managing time to ensure processes are completed within specified timeframes
- Enter client results on the NBSS database system and BS Select - requires analysis of screening sheet information
- Ensure compliance with all InHealth statutory and mandatory policies

**What people see in you**:

- A team player who is supportive, reliable and trustworthy
- Great organisational skills with a proven ability to plan ahead
- Someone who can be flexible and adapt to their working environment
- A great communicator at all levels, written and verbal
- Someone who is approachable, dedicated and hardworking
- An individual who is empathetic and cares about people

**You will**:

- Have evidence of Technical competence with databases/IT systems
- Be skilled at administration processes and proficient with Microsoft packages
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Conduct yourself in a professional manner with both patients and colleagues
- Have good listening skills with an ability to present information logically
- Be able to demonstrate an appreciation of patient care and confidentiality
- Have an understanding of data protection and its importance in the workplace
- Have a proven level of accuracy and attention to detail Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
-

**You have experience of**:

- Technical competence with databases/IT systems
- Working flexibly in a busy admin office
- Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Working independently and as part of a wider team
- Using effective communication skills with customers and the public
- Working with multi-skilled colleagues as part of a multi-disciplinary team

**What's in it for you**:
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy. This is your place to access



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