Contact Assessment Officer

3 days ago


Dover, United Kingdom Kent County Council Full time

Advert
We are looking for 2 Contact Assessment Officers to join our Area Referral Management Service (ARMS) to be part of our new area based team. The positions are available at Thistley Hill - Dover. Kent County Council is operating a hybrid working arrangement meaning that there will be an element of working from home for all staff going forward. Please note that our normal working hours are Monday to Friday 8:30-5:00.

The ARMS Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred. The service is very busy due to the nature of the work undertaken and therefore you must be resilient and able to work well under pressure as well as being comfortable speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support, and guidance from Adult Social Care. You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults. You will be expected to process and respond to enquiries and establish information to assist you in making a decision on the next steps for the contact. It is essential that you can communicate effectively with the public, take and record accurate information and to navigate IT systems.

For more information about our service please click on this link:
You will need to have an understanding of: Adult Safeguarding, Mental Capacity Act and Data Protection and a commitment to excellent customer service.

This is an exciting opportunity to join the ARMS Team and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer and will be encouraged to develop both professionally and personally and grow your knowledge base.

Our offer:

- Full induction and comprehensive professional learning and development programme
- Starting annual leave allowance of 26 days
- A minimum of 5 days training each year
- Excellent Government pension scheme

Please note that interviews will be held by MS Teams.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details
If you have ready the supporting documentation and watched the above video and have questions please contact Wendy Margott on 03000 411191

About The Company


  • Social Care Officer

    7 months ago


    Dover, United Kingdom Kent County Council Full time

    Advert We are recruiting Community Social Care Officers with a range of different skills and experience. Roles are available across the Dover district including the Dover and Sandwich teams. We operate in a hybrid model of office-based working and working from home to meet the needs of the service. **About Us** This is an exciting opportunity to join our...

  • Sheq Officer

    3 days ago


    Dover, United Kingdom Willis Global Ltd Full time

    Our client, a leading global logistics specialist offering time critical supply chain & logistics solutions and who displays a constant commitment to providing their customers with fast, cost effective and reliable solutions, are looking to recruit a **SHEQ Officer,**to be based within offices near **Dover.** **On Offer**: - Competitive salary up to £32K,...

  • Facilities Officer

    7 months ago


    Dover, United Kingdom Migrant Help Full time

    **Job Title**: Facilities Officer **Location**:You will be required to work in our Dover office, but there are opportunities for Hybrid working depending on operational needs. **Salary**: £28,116 **Job type**:Permanent - Our Facilities department is open Monday to Friday; you will work hours between 8.30am and 4.30pm. **The Company**: Migrant Help is a...

  • Security Officer

    5 days ago


    Dover, United Kingdom Interforce Full time

    **SECURITY OFFICER** **Interforce are recruiting professional Security Officers - immediate deployment after completion of training.** - **£14.50 per hour** This role will be supporting a Government Agency in the safe management of people along the South East Coast into secure facilities in-land. - **A valid SIA SECURITY, DS or CP license is mandatory for...

  • Security Officer

    3 days ago


    Dover, United Kingdom Interforce Full time

    **SECURITY OFFICER** **Interforce are recruiting professional Security Officers - immediate deployment after completion of training.** - **£14.50 per hour** This role will be supporting a Government Agency in the safe management of people along the South East Coast into secure facilities in-land. - **A valid SIA SECURITY, DS or CP license is mandatory for...

  • Facilities Officer

    1 day ago


    Dover, United Kingdom Migrant Help Full time

    **Job Title**: Facilities Officer **Location**:Dover **Salary**: £25,000 per year. **Job type**:35 hours per week. Full-time and Permanent. **The Company**: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that...


  • Dover, United Kingdom Dover District Council Full time

    JOB PROFILE I. IDENTIFYING FACTS Post Title: Health and Safety Officer Responsible to: Head of Human Resources II. JOB PURPOSE To work as part of the corporate health and safety team supporting the Senior Health and Safety Officer to maintain the health, safety and welfare of the Council’s employees, volunteers, visitors, and members of the public who...


  • Dover, United Kingdom Interforce Full time

    **SECURITY OFFICER - NIGHT SHIFT** **£14.50 per hour** Interforce are looking for hard working and focused Night Shift Security Officers. This role will be supporting a Government Agency in the safe management of people along the South East Coast into secure facilities in-land. **A valid SIA DS or CP license is mandatory for this position.** This...

  • Office Assistant

    2 weeks ago


    Dover, Kent, United Kingdom JCC Greater Boston Full time

    Job SummaryWe are seeking an experienced Office Support Staff member to join our team at JCC Greater Boston's Camp Grossman in Dover, Massachusetts. As a key member of our office team, you will provide administrative assistance, maintain office supplies, and serve as a friendly and welcoming first point of contact for all callers and visitors.This is an...


  • Dover, Kent, United Kingdom Office Angels Full time

    Office Angels is looking for a talented individual to fill the role of Appointments and Sales Development Officer. This exciting opportunity involves working closely with our financial advisors to generate leads and drive sales campaigns.About the RoleIn this role, you will be responsible for contacting existing and prospective customers, liaising with...

  • Procurement Officer

    3 days ago


    Dover, United Kingdom P&O Ferries Full time

    We are P & O, with an enviable heritage, brand recognition and future investment there has never been a better time to join us. We are currently looking for a Procurement Officer on a permanent basis to help support the team on one of our biggest purchase areas; Fuel. You will be the primary point of contact for the day to day liaison with our fuel...


  • Dover, United Kingdom Kent County Council Full time

    Advert Kent Integrated Childrens Service provide a wide range of support to Kent's children and young people across Early Help and Preventative Services and Children’s Social Work Services. As well as working across these two divisions, we work with a number of partner organisations to make sure we can deliver the best possible outcomes. Our Business...


  • Dover, United Kingdom Kent County Council Full time

    Advert An exciting opportunity has arisen for a Business Support Officer within our South Kent Children in Care Team. This is a temporary full-time maternity cover position for up to 9 months, working Monday - Friday 8:30am to 5.00pm, based at Poltons, Dover. This role is key to providing professional support to Social Workers supporting children and...


  • Dover, United Kingdom HR GO Recruitment Full time

    HRGO are recruiting for an Independent Living Officer to start immediately with the Council based in Folkestone. This is a temporary 8 week position The purpose of the role: To work as part of the Neighbourhoods team to provide an effective and customer focused service to tenants living within the Independent Living Schemes. To oversee the health and...


  • Dover, United Kingdom HM Revenue and Customs Full time

    **Details**: **Reference number**: - 340728**Salary**: - £28,341 - £30,323- This role attracts an additional £10,100 ‘Flexibility Payment’ (once trained) on top of the advertised salary - details in the ‘Benefits’ section. - This role requires an additional security check - you must have at least 5 years consecutive residency in the UK. Details...

  • Case Officer

    1 day ago


    Dover, United Kingdom Kent County Council Full time

    Advert Could you promote and support people’s independence? We are looking for staff who can motivate and empower service users to embrace independent living, assisting them to find the right support at the right time. Do you have the skills and experience of managing a dynamic caseload, working in partnership with service providers and contributing...


  • Dover, United Kingdom Kent County Council Full time

    Advert You will need to be highly organised and able to manage competing claims on time. You will have good office skills, a good knowledge of computer systems and the ability to take high quality minutes during meetings are essential. A key part of the role will be using in-house finance systems, therefore confidence and experience with finance work and...


  • Dover, United Kingdom Kent County Council Full time

    Advert Kent Integrated Childrens Service provide a wide range of support to Kent's children and young people across Early Help and Preventative Services and Children’s Social Work Services. As well as working across these two divisions, we work with a number of partner organisations to make sure we can deliver the best possible outcomes. Our Business...


  • Dover, United Kingdom Dover District Council Full time

    **TO APPLY VISIT THE DOVER DISTRICT COUNCIL WEBSITE. ANY APPLICATIONS RECIEVED DIRECTLY FROM INDEED WILL NOT BE CONSIDERED** The Dover District is steeped in history, with the iconic White Cliffs of Dover, several castles including the Lord Warden of Cinque Ports residence, Walmer Castle. As well as the coastline, home to the busiest shipping lanes in the...


  • Dover, United Kingdom HR GO Recruitment Full time

    HRGO are recruiting for a Safety, Health, Environment and Quality Officer (SHEQ) to join a successful company on the outskirts of Dover. The role is to manage all aspects of Occupational Health and Safety for the group. Primary focus on OH&S management across UK sites, with a secondary focus on environment and quality management Completion of risk...