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Inbound Returns Administrator

7 months ago

Castleford, United Kingdom CMS Distribution Full time

To provide a comprehensive return product service to our customers and vendors alike.**Role Responsibilities**:

- Check/process/credit/replace customers returned products within a timely manner
- All non-RMA products including all returns are accurately logged with appropriate references or VRET number and sent to CS for validation
- Stock is transferred back into the sellable location within an agreed timeframe and checked off accordingly
- Using Plant transfers in SAP and movement of goods to the correct plant
- Assist Inbound Co-ordinator resolving and tackling outstanding or new issues
- Receive and book on to CMS ERP System (SAP) and CRM customer database all returned products and ensure all associated documentation is completed and processed within timely manner
- Ensure returned product is accurately counted and receipted onto CMS ERP (SAP) with any discrepancies clearly noted and promptly reported to Customer Services.
- Process and handle stock transfers between warehouse locations when necessary accurately with a clean audit trail of transactions
- Perform regular stock checks and/or spot checks as required and support the outbound co-ordinator with stock counts and resolving discrepancies
- Ensure all work is carried out in accordance with ISO 9001 procedures

**Additional Responsibilities**:

- Key Performance
- Able to locate stock through SAP
- Conversant in stock taking procedures and provide accurate counting
- Aisle management and has attention to detail
- Works to high standards; areas are kept clean and tidy
- Basic understanding of Health and Safety requirements
- Has worked with key customer SLA agreements and understands customer requirements
- Health and Safety
- It is the responsibility of the employee and Management to ensure that best working practice is carried out in all operations. Internal training may be required on specialised equipment.

**Skills & Personal Attributes**:

- Skills
- Experience in a warehouse environment preferred Fully conversant with Microsoft packages
- Responsible and proactive in nature
- You must have a high attention to accuracy
- Ability to work to deadlines
- Have excellent verbal and written communication skills and a professional telephone manner
- Attributes
- Professional: we do what is right by the customer, not ourselves.
- Effective communication: share information openly and proactively
- Teamwork: work across teams/departments to develop ideas
- Operational Excellence: uncover obstacles and pioneer change
- Unbeatable knowledge: seek to understand our strategy and market
- Innovation: influence and embrace change

**Key Traits**: