Reservation & Meeting Co-ordinator (Maternity Cover)

4 weeks ago

Nottingham, United Kingdom Mour Hotel Full time

**Job Position **Hotel Reservation & Meetings Coordinator **(Maternity Cover)**

**Job Location **Mour Hotel, Annesley, Notts, NG15 0EA

**Job Type** Full Time, 37.5 hours per week, Monday-Friday, hours normally 9-5pm, however flexibility will be required to support reception on some occasions **(Fixed Term Contract)**

**Responsible to **Front of House Manager

Mour Hotel is an independent 4-star boutique hotel designed by Amanda Rosa situated centrally on the Sherwood Business Park (just of J27 of the M1) consisting of 92 bedrooms, 3 meeting rooms and a vibrant bar and restaurant. We are a licenced venue for weddings.

**Main Duties**

To ensure the smooth running of the conference administration department and reception desk, delivering the highest levels of customer service to our guests and third-party companies.
- To respond to all incoming enquiries for reservations, ad hoc groups, and to provide accurate and detailed quotations
- To handle all telephone and written enquiries as to availability for potential groups business by brand minimum standards
- To maximise the occupancy of all Group rooms whilst maintaining revenue and profit guidelines set
- To attend the weekly Function Sheet Meeting to review the forthcoming week’s activity related to the Groups
- To carry out the preparation of the Group sheets and any amendments to them
- To use Opera, the front of house operating system to its full capability
- To manage the day to day enquiries for meetings, group reservations and special events
- To prepare weekly function sheets to distribute to other departments
- To check the detailed arrivals and make sure that all bookings have been inputted correctly and payment terms have been agreed
- To create contracts and manage the retrieval of any deposits and signed agreements
- To proactively check and update any future meetings and events
- To chase any provisional bookings, making sure that any inquiries are chased and converted to a confirmed booking.
- To manage accommodation group bookings making sure that any rooms holding have been named
- To be able to check guests in and out of the hotel efficiently, providing a warm welcome and making sure they have had an enjoyable stay
- To complete the reception check-list during each shift
- To achieve positive outcomes from guest queries
- To have an excellent telephone manner and to be able to manage the main switchboard
- To demonstrate a high level of customer service
- To keep yourself familiarised with all hotel offers and deals, to be able to direct each customer to the correct department

**Previous Experience**
- Must have worked in a customer focused industry, preferably in a hospitality environment
- Must have worked with Opera (our front of house system) or similar
- Able to handle group and conference enquiries
- Must be confident in dealing with customers face to face, including show rounds
- Must have previous administration experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)

Work Location: One location

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